Daniel Gilliland

Experience

• 

  Orchard Information Systems

  Nov 2011 - Aug 2014

  Technical Assistant

  Writing all forms of documentation, including but not limited to Tutorials, Data Setup Guides, Quick Reference Guides, Installation & Upgrade Guides. I also support a wide variety of products to a 2nd line support level.

• 

  4Projects

  Aug 2014 - Sept 2015

  Technical Writer

  Working in a Construction Software environment, my duties include:- Writing documentation ranging from Release Notes to Help Guides and Reference Guides.- Updating and maintaining web help articles.- Peer reviewing.- Proof reading.- Creating information videos using Camtasia / Storyline.I work closely with development, support and other technical writers to produce the highest quality documentation and videos for our customers, giving them the confidence to use our software with ease. Show less

• 

  Lumeon

  Sept 2015 - Dec 2016

  Technical Author

  Writing all forms of documentation, from user / help guides through to release notes and videos.I work closely with the development teams and the product department to write the highest quality documentation for our internal and external customers, ensuring that all questions and needs are met at the first hurdle.I also have an input into the direction of the documentation team, and into the direction the documentation is heading company wide.

• 

  Thomson Reuters

  Jan 2017 - now

  Creating, updating and managing all customer facing and internal documentation ranging from release notes and knowledgeable articles to interactive demos and videos.I work along side the product and development teams to produce high quality documentation for our customers and internal users alike.During my time here, I will be driving forward all documentation matters and developing and implementing the strategy to ensure our documentation is of the highest quality for all our customers. Show less

  • Manager, Technical Writing

    Mar 2024 - now

  • Documentation Team Lead

    Sept 2021 - Mar 2024

  • Technical Author

    Jan 2017 - Sept 2021