Charles Cooper Jr

Experience

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  U.S. Air Force

  Aug 1989 - Sept 1998

  SSGT- E5

  Supervised military personnel on daily job functions; led and trained personnel in a constantly changing environmentPerformed daily tape back-upsSet up user accounts and permissionsInstallation and roll out of Windows 95/NT from Windows 3.1 in a Novell 3.11 environment Responsible for the migration from Cc: Mail to Microsoft Outlook via MS Exchange Server 5.x. Setting up of Exchange accounts as well as moving over of mail for over 300 users Installed software and hardware as well as PC troubleshootingCreated and maintained Access database on the LAN for the purpose of monitoring and reporting the status of organizational vehicles, which consisted of $21.5 million of material handling equipment and general-purpose vehicles Show less

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  Ohio University

  Apr 2010 - Oct 2015

  Director Information Technology Services

  Oversaw IT service desk function and managed all business application support needs for the organization. Instrumental as key strategic partner in the development and support of Data Center Operations, PeopleSoft Student Information System, Oracle E-Business Suite, Cloud Services, Security, and Blackboard Learning Management System. Managed the operation and long-range planning of the University’s information systems resources, and oversaw the execution of new technology for Medical School and new Health Sciences College. Evaluated new Classrooms, Emerging Technology, and supported VDI for student Lab and HIPAA environment•Improved service delivery and reduced overall IT cost by transforming Service Desk Operations, Azure Cloud implementation, Desktop Engineering Program and Asset Management operations with ITIL best practices.•Closely monitored network with Security and Internal Audit to identify vulnerabilities, reducing risk and ensuring HIPPA, FERPA and PCI compliance.•Successfully migrated the legacy Student Information System (SIS) to the ERP PeopleSoft System.•Implement roadmap for Apple Retail Store, generating over 5 million in revenue.•Streamlined IT governance process, reducing project costs $1.6 million by controlling the budget and prioritizing unjustified and unreported projects. Standardized the IT Vendor Contracts and negotiated $2.4 million in one-time savings and $1.2 million in recurring annual savings. Show less

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  American Chemical Society

  Jan 2016 - Mar 2019

  Workplace Technology Leader

  Planned, organized, and managed the overall IT Service Delivery Strategy for Columbus, OH and Washington, DC office and International locations ensure the stable operation of the organization's IT infrastructure. Spearheaded a team of 28 full time and contract employees and implemented a Digital Workplace Strategy to enhance employee engagement to delivery Software Products. Bottom-line accountability for Cloud Services Solutions, Unified Communication platform, VMware, Cybersecurity, Application support, Application Management, VMware, Exchange, Group Policy, LANDesk, Microsoft 0365, Active Directory, Desktop Engineering/Services, Microsoft Severs, SQL, Linux, SharePoint, Atlassian Platform, Privilege Management, BYOD, and MDM Solution. Provided assistance to Researchers, Scientist, and Developers in open stack environment. Created and launched global Work Place Technology strategy with a focus on emerging technologies.•Developed a Single point of contact Enterprise Service Desk and International support model, as well as implemented an ITSM program and governance to improve operational excellence and reduce cost add business value across enterprise.•Enabled global growth into new markets and expansion by implementing a Global IT Infrastructure Roadmap focused on achieving strategic objectives of the organization.•Drove company growth both organically and acquisitions through expansion of IT operations into new markets including India, Poland, Beijing, Japan, Shanghai, and Hong Kong.•Prevented cost of $1.2 million annually by consolidating Enterprise Microsoft Agreements.•Leverage Agile methodologies, including Scrum, to streamline the software development process, resulting in 20% reduction in time to market for new features and enhancements. Show less

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  Clark Atlanta University

  Apr 2019 - Jan 2023

  Chief Information Officer

  •Directed technology strategy and operations to align with business objectives, resulting in improved effectiveness and impact.•Oversaw Security Operations Center (SOC) and led the implementation of a robust Risk Management/Cyber Security program.•Realized $1.4M in cost savings through hardware upgrades and virtualization initiatives•Provide oversight for cross- functional software engineers, designers, quality assurance specialists to successfully deliver customizations to ERP within tight deadlines, resulting in 30% customer satisfaction Show less

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  Meharry Medical College

  Jan 2023 - now

  Chief Information Officer

  •Developed and implemented a comprehensive IT strategy for one of the nation's oldest and largest historically black academic health science centers.•Architected a best-in-class Zero Trust Security Infrastructure and resilient, high-performance network infrastructure.•Led digital transformation and innovation efforts, including the implementation of Workday HCM/Financial & Student Information System ERP.•Ensured compliance with HIPAA, HITECH, and other regulations while protecting data and research intellectual property Show less