Experience

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  Publix super markets

  Jul 2008 - Jul 2012

  Cashier & front service clerk

  • Maintained high standards of ensuring customer satisfaction• Recognized and acknowledged our loyal customer base• Efficiently handled all monetary transactions to include check, cards, cash and WIC payments• Sold customers on products by quickly learning weekly specials

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  Specialized crystal processing inc.

  Oct 2012 - May 2014

  Project manager

  Specialized Crystal Processing is the key provider of innovative pyro-electric crystalline solids. We were twice awarded from the city of Tallahassee in the small business tech sector. SCPI was a critical piece of Florida State University start-up companies that provided research and development to the future of high efficiency materials. As a process engineer, I was in charge of for developing unique reaction kinetics of Europium Oxide and DLATGS and creating repeatable procedures for the process. Additionally, I used chemical engineering principles to minimize heat loss in a batch reactor, which allowed us to grow more uniform materials.https://www.facebook.com/Specialized-Crystal-Processing-Inc-485306901530655/ Show less

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  National high magnetic field laboratory

  Oct 2012 - Jan 2013

  Chemical engineering intern
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  Florida state university

  May 2013 - May 2014

  Senior president, red cross noles (rso)

  Red Cross Noles is a community liaison to the local Capital Area Red Cross chapter, providing community service outreach opportunities for students and faculty. As a Registered Student Organization, we facilitated meetings, outreach, and supported fundraising for the Red Cross.

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  C&j energy services

  Sept 2014 - Nov 2015

  Field engineer

  C&J Energy Services is a leading provider of onshore well construction, well completions, well support, and other complementary oilfield services to oil and gas exploration and production companies. We have operations in all major oil and gas producing regions of the continental United States.As one of the largest completion and production services companies in the country, C&J offers a full, vertically integrated suite of services involved in the entire life cycle of the well. Services include fracturing, wireline, coiled tubing, cementing, rig services, fluids management services and other special well-site services. As a field engineer, I supervised fracking operations and was the point of contact between the customer and corporate teams. Show less

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  Phigenics

  Feb 2016 - Sept 2021

  We help facility managers reduce risk associated with water-borne pathogens. By aligning with the ANSI/ASHRAE Standard 188 and as a vested partner with our clients' water management teams, we strive for sustaining a safe and efficient water system while optimizing overall operating costs.Stemming from my background in engineering, I believe that data-driven decisions are the most defensible. I constantly challenge my teams to think critically about how one or two operational improvements can create positive & sustainable change. Show less

  • Area Manager

    Nov 2020 - Sept 2021

  • Area Manager

    May 2020 - Nov 2020

  • Account Manager

    Feb 2016 - May 2020
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  National football league (nfl)

  Aug 2021 - now

  Nfl gameday operations - injury video review technician

  Supporting the Athletic Trainers and Medical Personnel identify player injuries by operating the injury video review system. Termed "Hawk-eye," the technology is a world-class system that aims to reduce risk associated with player injuries.

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  Docusign

  Sept 2021 - now

  As a Customer Service Manager, I lead a team of Technical Customer Support Managers (TCSMs), focusing on their career development and fostering a culture of continuous improvement. Dedicated product & technical support contact for top Fortune 500 companies and Financial Services partners for DocuSign Inc. I evaluate technical issues/use cases and generating solutions requiring working knowledge of HTML, SSO, KQL, XML, Salesforce, JIRA, REST/SOAP APIs. Through regular interactions with C level and Administrative clients/users, I am able to provide suggestions and enhancements to increase adoption within their company.

  • Customer Service Manager

    May 2024 - now

  • Technical Customer Success Manager

    Sept 2021 - May 2024