Angela Kaiser, CF PW-M APMP

Experience

• 

  INTRAV

  Jan 2003 - Jan 2006

  - Answered inquiries about trip itinerary, air cost, hotel reservations, and payment schedule. - Processed passenger and travel agent refunds; provided commission refund to travel agents. - Scheduled and managed all confirmed passenger-related mailings and invoicing on timely basis. - Marketed discounted trips to previous passengers who expressed interest in specified location. - Assisted with mailings for frequent traveler program.

  • Passenger Services Coordinator

    Jan 2004 - Jan 2006

  • Marketing Sales Representative

    Jan 2003 - Jan 2004
• 

  Vandover

  Apr 2007 - Jan 2013

  2009 to 2013• Served as daily contact for corporate clients and relocation management companies (RMCs) to address questions or concerns; provided reporting and feedback on service delivery as needed. • Contributed to Request for Proposal (RFP) and Request for Information (RFI) responses, as well as monitoring the status (win/loss).• Advised new and existing clients on product offerings via phone, email, or webinars. • Conducted web meetings with clients and offered training/support to staff on web meeting platform usage. • Assisted with accounting functions, such as invoicing and collections; coached staff on handling billing inquiries. • Managed relocating client initiation process and supervised one employee. • Led transition from Salesforce CRM system to Highrise to improve utilization and cut cost. Saved $7,350 per year.• Resolved any service alerts from client or RMC, such as service delivery issues, billing inquires, administration errors and provided follow up with client, Account Team, and Vice President of Operations.• Monitored and updated client list in database to ensure each account had Account Manager listed and to deactivate any without activity within two years. Show less • Assisted with client career management through résumé and cover letter development. Coordinated with consultants to conduct extensive research utilizing Internet and telephone to verify and obtain requested information. • Edited projects for accuracy prior to consultant and client delivery. Corresponded with associations to develop networking contacts. • Collaborated with team to design training manual. Participated on committees to deliver exceptional products to client base.• Continuously reached or exceeded quarterly productivity, efficiency, and quality goals. Show less

  • Account Manager / Manager, Business Support

    Jan 2007 - Jan 2013

  • Business Development Coordinator

    Apr 2008 - Jun 2009

  • Career & Acclimation Research Specialist / Résumé Writer

    Apr 2007 - Apr 2008
• 

  Lumeris

  Apr 2016 - Feb 2017

  Receptionist

  - Answered incoming calls; greeted guests and ensured they are escorted throughout the building; checked vendors in/out, sorted/distributed daily mail. - Maintained and ordered office supplies; ordered business cards, as needed, for staff.- Conducted research for special projects.

• 

  CastleBranch

  Aug 2017 - Apr 2022

  - Managed and wrote multiple proposals simultaneously while maintaining quality of deliverables.- Generated compliant proposal responses by drawing from the existing content library and applying account-specific details, as warranted.- Reviewed proposal requirements, determined input required by SMEs and researched entity going out to bid to identify synergies.- Led kickoff meeting for assigned proposals; coordinated deadlines with Sales Manager and other SMEs as needed to meet client’s deadline.- Edited and provided feedback on drafts written by teammates. Show less

  • Senior Proposal Writer

    Aug 2020 - Apr 2022

  • RFP Associate Manager

    Sept 2019 - Aug 2020

  • Proposal Writer

    Aug 2017 - Sept 2019
• 

  Rekor

  Apr 2022 - now

  • Demonstrate superior written and verbal communication skills, with a keen eye for detail to ensure proposals are compliant with requests for information/proposal/etc. (RFI/RFP/RFx) requirements (formatting/organizational standards, evaluation factors, etc.)• Collaborate with proposal team to produce relevant proposal content using clear, concise language to translate complex ideas into understandable concepts.• Maintain consistent style and tone in writing, ensure technical accuracy and adhere to standards while meeting tight deadlines.• Communicate with subject matter experts (SMEs) across various departments to collect information needed for proposal response.• Provide input to the team on the writing processes to enhance quality and productivity. Show less

  • Senior Proposal Writer

    Jul 2023 - now

  • Proposal Writer

    Apr 2022 - Jul 2023