Experience

• 

  Macdonald real estate

  Jan 2007 - Jul 2007

  Sales assistant

  Key responsibilities o Assisting sales consultants with day to day sales

• 

  Mcdonalds

  Jan 2008 - Sept 2011

  2nd assistant

  Key responsibilities o Ensuring we were stocked and prepared for peak periodso Coaching and developing staff to handle high pressure situationso Overseeing staff within different sections of the business (McCafe, Drive thru, Kitchen and front counter)o Scheduling staff rosters

• 

  No vacancy entertainment

  Jan 2010 - Jan 2011

  Co owner

  Ran an event management company which specialised in Night Club events across Melbourne. Ran nights at some of the biggest clubs in Melbourne like Eve Bar, Circus Bar, Room 680 and resident on Friday nights at Syn Bar.My Role comprised of organising the entertainment, and music for selected nights, marketing and planning along side the owners of the night clubs in order to have a successful night.Coordinated events such as Room 680 Beach Party, Synful Fridays, No Vacancy @ Circus, No Vacancy @ Eve Bar. Show less

• 

  Australia post

  Sept 2012 - now

  Currently manage approx 50+ customers in the Eastern Suburbs of Melbourne- Solution selling by understanding requirements.- Generate, interpret and present customer reporting and freight analysis.- System training.- Explore Domestic and International growth opportunities.- Identifying and converting new business leads- Identifying opportunities for existing business Managing a portfolio of 200+ small business customers via phone and web.Identifying and converting new business leads into opportunitieshelping your eCommerce business grow. Team manager for Consumer inboundTeam manager for Consumer Back officeTeam Manager for Consumer OnlineTeam Manager for the ShopMate/International Customer Service team Ongoing floor support and on the spot coaching with staff.handling escalationsproviding resolutions Key responsibilities o Provide a best in class customer service to each and every customero Achieve a positive Net Promoter scoreo Educate customers on products or services which will benefit their needso Continue a high level of productivity

  • Business Account Manager

    Nov 2021 - now

  • Sales Account Manager

    Jan 2019 - Nov 2021

  • Team Manager

    Aug 2014 - Dec 2018

  • Floor Supervisor

    Jul 2013 - Aug 2014

  • Consumer Resolutions consultant

    Sept 2012 - Jul 2013