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Tushar Devani

Tushar Devani

Production Engineer

Followers of Tushar Devani2000 followers
location of Tushar DevaniAhmedabad, Gujarat, India

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  • Timeline

  • About me

    Technical Support Engineer

  • Education

    • Mahatma Gandhi Institute Of Technological Education And Research Centre

      2012 - 2016
      Electrical Engineering

    • Nutan Fellowship Ahmedabad

      2010 - 2012
      Science

  • Experience

    • Easy enterprise

      Jan 2017 - Mar 2017
      Production Engineer

      Panel manufacturing company

    • Unique Laser Care

      Mar 2017 - Aug 2019
      Service Support Engineer

      • Installed, updated, and maintained software in diamond-cutting machine systems.• Diagnosed and resolved daily-based complaints, ensuring accurate cutting of precious diamonds.• Installed and repaired power supply, RF, diodes, and various components, ensuring optimal functionality.• Scheduled and conducted demo sessions for customers, effectively showcasing machine capabilities.

    • Panamax Inc.

      Nov 2019 - Aug 2022
      Noc Engineer

      • Monitored, routed, tested, and troubleshooted SANSAY IMAX and 46 lab Switches.• Managed rate, reporting, and billing; analyzed SIP Logs and CDRs for fault detection.• Tested destinations, checked voice quality, and analyzed signaling using Wireshark.• Utilized TT tools like Smarter Tracker, Zimbra, Parextech, Zoho and more for efficient operations.• Collaborated with leading telecom companies, including BT, Verizon, Etisalat, and Telefonica.• Configured and managed IP PBX with over 300 extensions, enhancing communication capabilities.• Provided comprehensive support to DID users, ensuring end-to-end configuration and report management. Show less

    • Inextrix Technologies Pvt. Ltd.

      Aug 2022 - Jan 2024
      Support Engineer

      • Provide technical assistance to customers via various channels, including phone, email, chat, tickets and remote support tools.• Diagnose and troubleshoot technical issues related to VoIP services, including call quality, connectivity and other network-related problems.• Follow the installation scripts instructions, specifying installation paths and required configurations.• Services installation as per the client's requirements such as fail2ban, monit, freeswitch, opensips, Mysql,lsyncd etc.• Configure database replication between the primary and secondary servers.• Create and maintain technical documentation, guides, and knowledge-base articles for common issues and solutions.• Test various features, including call routing, voicemail, conferencing, etc.• Collaborate with cross-functional teams, including developers, network engineers, and sales teams, to address complex technical issues and improve product offerings. Show less

    • Crest Data

      Jan 2024 - now
      Technical Support Engineer

  • Licenses & Certifications