Luke Anslow

Experience

• 

  The Stables Restaurant

  Aug 2012 - Mar 2013

  Waiter
• 

  HM Revenue & Customs

  Mar 2013 - Jan 2014

  Administrative Officer

  Analysed data from various government systems, consistently met productivity and quality targets, responsible for quality assurance within the team, communicated effectively with colleagues and customers. I supervised and mentored fellow admin officers when switching tasks, and took an active role in daily performance meetings.

• 

  Shanghai Pacican Academy

  Sept 2014 - Jun 2015

  ESL Teacher

  Managed classes with up to 45 students, led extracurricular Spoken English Clubs, tutored students on a one-to-one basis, completed detailed lesson plans, improved cultural understanding and adapted well to change, also reached an intermediate level of Mandarin Chinese by the close of the contract.

• 

  Coveris Group

  Sept 2015 - Nov 2015

  Tool Preparation Technician

  Carried out maintenance on broken machinery, checked tools for damage and used problem-solving skills to tackle each challenge with both merit and efficiency. Exercised an ability to manage a varied workload and balance priorities in a demanding, target driven environment.

• 

  Spark Response

  Nov 2015 - Feb 2016

  Worked on behalf of BT making B2C Sales, frequently switched between inbound and outbound calls in a target driven environment. Used excellent teamwork by sharing best practices, motivating teammates and supporting others. Provided outstanding customer service via telephone and email for high street retailers. Corresponded with both consumers, suppliers and carriers, adapted quickly to tasks, met and exceeded performance targets. Was recognised as a self-motivated and dependable member of the team and was trusted to begin working from home within 5 days.

  • Sales Agent

    Jan 2016 - Feb 2016

  • Customer Service Advisor

    Nov 2015 - Jan 2016
• 

  HM Revenue & Customs

  Feb 2016 - Jan 2017

  Managed a team of 14 AOs. Held daily performance meetings, reviewed quality and supported staff through their Training periods. Indcuted 80 new starters into the business and produced detailed guidance packs in collaboration with L&D colleagues. Operated on a variety of tasks within Benefits and Credits. Analysed wide ranges of data, made changes to customers’ awards and processed claims. Took the role of Communications Advocate on my team, led monthly and quarterly meetings, presentations and discussions. Inducted and trained 25 new staff members into our work area, created a learning plan and facilitated tax credit overviews.

  • Team Leader (Executive Officer)

    Oct 2016 - Jan 2017

  • Tax Credits Claims Processor (Administrative Officer)

    Feb 2016 - Oct 2016
• 

  Education and Skills Funding Agency

  Jan 2017 - Aug 2022

  Product owner for various data collections and digital solutions across the ESFA. I worked with multi-disciplinary teams in agile environments to deliver millions of pounds worth of funding to the education sector. Operational Policy Lead (Risk Management and Whistleblowing) in the Education and Skills Funding Agency, Performance and Safeguarding Team

  • Product Manager (Senior Executive Officer)

    Apr 2020 - Aug 2022

  • Product Manager (Higher Executive Officer)

    Feb 2018 - Apr 2020

  • Risk Management Lead (Executive Officer)

    Jan 2017 - Feb 2018
• 

  Department for Education

  Aug 2022 - now

  Senior Product Manager