Michael Owens

Experience

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  AT&T / Cingualr Wireless

  Jan 2004 - Mar 2006

  Technical Roaming Analyst III

  • Responsible for level 3 monitoring, maintenance, and troubleshooting of Cingular’s voice and data network • Resolved data services issues to include SMS, WAP and GPRS• Responsible for working network related trouble tickets and completing Root Cause Analysis • Experienced with SS7 to troubleshoot and isolate reported faults• Interface directly with multiple internal departments and other wireless carriers • Knowledgeable in cellular networks of GSM, GPRS, and TDMA wireless networks Show less

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  AT&T

  Mar 2006 - Jul 2007

  Services Technician

  • Responsible for the installation and maintenance of BellSouth’s commercial and residential voice and data service infrastructure • Installed data services Digital Subscriber Lines (DSL) and also T1 for the fast transmission of data• Installed SLC cards at remote terminals for instant provisioning of DSL and POTS circuits• Responsible for configuring end users local network, both wireless and wired • Worked directly with Competitive Local Exchange Carriers (CLECS) to ensure the installation, maintenance and serviceability of BellSouth’s network for CLECS to provide service to their customers • Experienced in the use of electronic cross connect that allowed for instant provisioning of local phone numbers• Installed network interface cards and wireless notebook cards • Installed software and drivers to complete digital subscriber (DSL) installation • Knowledgeable in the TCP/IP configuration of all Windows, Macintosh Operating System• Resolved all reported troubles related to the loss of data services• Provided add, moves, and changes within local area networks per customer request Show less

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  General Dynamics Information Technology

  Jul 2007 - Mar 2009

  Military Systems Engineer III Team Lead

  • Supervised a team of technicians responsible for the telecommunication infrastructure on Al, Asad Air Base in Iraq • Installed, terminated and tested fiber optic cable which provided network access to NIPR/SIPR for end users• Terminated, tested, and maintained the copper infrastructure that provided voice services for the entire military installation. • Installed and terminated local area network cable • Installed network switches in support of customer expansion• Troubleshot and corrected issues with trunk configuration on network devices• Corrected err-disabled interfaces; troubleshot UDLD issues on fiber linked trunks• Successfully provided network administration support in the absence of duty netadmins• Worked directly with the Technical Control Facility (TCF) to resolve outages resulting in the loss of data link that provided network connectivity • Resolved trouble tickets created by end users experiencing loss of voice and data services Show less

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  D&SCI

  Oct 2009 - Jan 2014

  Project Manager/ Network Technician

  • Supervise a team responsible for design, implementation, and maintenance of the voice and data infrastructure on Camp Arena, Afghanistan. • Work directly with military personnel and other organizations for project planning and status updates • Ensure that all customers clearly understands details related to the project as well as risk identified• Coordinate with external entities to implement work schedule • Held regularly scheduled meetings with project teams to provides technical and analytical guidance • Responsible for submitting daily, weekly, and monthly reports to DSCI and the military• Ensure that key deliverables related to the project are met and customers informed• Install, terminate, and test fiber optic cables that provides VoIP and data connectivity for end users• Support network administration and engineering tasks • Provide critical leadership to network expansion design and implementation• Troubleshoot intervlan routing at the core for three network enclaves• Configure user devices interfaces to appropriate VLAN per engineering SOP• Set-up voice VLANS for CISCO telephony devices; configured auto QOS • Established switch trunks between switches by terminating/connecting fiber and configuring the logical interface• Verify and troubleshoot VTP across the layer 2 networks• Update and edit network documentation• Verify and troubleshoot layer 2 username database for network access• Respond to Remedy requests for E&I, Network, and Helpdesk activities• Resolve trouble tickets created by end users experiencing loss of voice and data services• Installed and terminated local area/inside plant network cable, cat 5 and cat 6• Met requirements of Network team draft JCTL checklist Show less

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  Planate Management Group

  Aug 2014 - Jun 2015

  HQ Deputy Director of Communications

  • Responsible for the design, engineering, and implementation of the network infrastructure, which provides secure and non-secure network communications on FOB OQAB• Provide all communication requirements for FOB OQAB and other remote locations supported by the CJ6. • Coordinate with external organizations to implement work schedule for project completion • Hold regularly scheduled meetings with project teams to provides technical and analytical guidance • Responsible for submitting weekly and monthly reports to military counterpart on project status• Responsible for all communication logistics• Provides administrative and technical management for the Air Force Morale Net Show less

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  General Dynamics Information Technology

  May 2016 - Feb 2017

  Telecommunications Engineer

  • Current responsibilities include supporting the Air Force, 455 ECS, with the design and implementation of the voice and data network on Bagram Air Base, Afghanistan • Engineered network solutions for U.S. Military, Coalition forces, and other contracting agencies• Coordinate with external organizations to implement work schedule for project completion• Resolve all issues related to the loss of data and voice services for end-users utilizing both secure and non-secure networks Show less

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  Mission1st

  Feb 2017 - Mar 2021

  Theater Lead / IT Project Manager

  • Led multiple multi-million-dollar projects in support of deploying enterprise IT engineering solutions• Planned, coordinated, and managed all task in support of deploying virtualization solutions and network modernization projects throughout Southwest Asia (SWA)• Worked with internal and external stakeholders to identify and produce milestones and deliverables.• Met regularly with stakeholders to discuss requirements for current and future projects• Provided the government with a List of Materials (LOM) for procurement. List of equipment utilized by engineers to support the planned engineering solution• Provided stakeholders with projects schedule outlining task and resources required• Led a culturally diverse team of engineers that provided the government with design solutions, Engineering and Implementation Plans (EIP), and technical documentation to support handover and project closeout• Travelled throughout Southwest Asia (SWA) to interface with external stakeholder, conduct surveys, gather additional requirements, and integrate engineering solutions• Provided all stakeholders with documentation to complete the transition of newly integrated engineering solution to Operation and Maintenance (O&M) stakeholders• Conducted Lessons Learned meetings after each project. Documentation stored to assist project team with similar future projects to increase effectiveness and efficiency Show less

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  Business Integra

  Mar 2021 - Mar 2022

  Project Manager

  • Planned, coordinated, and managed all task in support of deploying virtualization solutions and network modernization projects throughout Southwest Asia (SWA)• Provide direct support to USARCENT Area of Responsibility (AOR) as the liaison for Engineering Services• Work with a team of engineers that produce design packages that would allow for new engineering solutions to be integrated onto the IT network communications infrastructure• Regularly attend meetings with internal and external stakeholders to provide status updates on current and planned future projects Show less

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  Mission1st Group, Inc.

  Mar 2022 - Jan 2023

  IT Project Manager

  • Plan, coordinate, and manage all task in support of the network modernization at Joint Training Center (JTC) Jordan deploying virtualization solutions and network modernization projects throughout Southwest Asia (SWA)• Provide direct support to United States Government Civilians with such documentation as: Independent Government Cost Estimates (IGCE), Systems Requirements Documents (SRD), and Statement of Requirements (SOR) to support network modernization project requirements • Coordinate all task with internal and external stakeholders to ensure work schedule will not impact daily operations • Attend weekly meetings with all JTC stakeholders to gauge future network communications requirements Show less

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  OBXtek

  Jan 2023 - Jul 2023

  IT Project Manager

  • Plan, coordinate, and manage all task in support of network modernization projects in multiple countries throughout Southwest Asia. Those countries include Jordan, Bahrain, and Iraq • Work with stakeholders to identify network communications requirements• Provide direct support to United States Government Civilians with such documentation as: Independent Government Cost Estimates (IGCE), Systems Requirements Documents (SRD), and Statement of Requirements (SOR) to support network modernization project requirements • Coordinate all task with internal and external stakeholders to ensure work schedule will not impact daily operations • Attend weekly meetings with all stakeholders to provide project updates and discuss future network communications requirements Show less

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  AMERICAN SYSTEMS

  Jul 2023 - Jun 2024

  Information Technology Program Manager

  • Based on requirements, create documentation to outline organizational processes and task that will support the program• Collaborate with cross-functional teams to outline task to support program deliverable• Attend weekly meetings with all stakeholders to discuss requirements, risk, and opportunities • Collaborate with Lead Enterprise Architect to discuss engineering and technology solutions to support enterprise end-state objectives

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  OSC Edge

  Jun 2024 - now

  IT Program Manager