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Eti S. Agarwal

Sr. Systems Analyst - Project Deliverables

11000 followers

Lawrence, New Jersey, United States

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Timeline
About me
Group Operations Leader - SIX SIGMA, ITIL, CSM, PMP, EM L1, PAL I. Domain expertise - Telecommunications, Banking and Insurance, Consumers products and retails services, Healthcare.
Education
- St. JOHNS
  -
- CCS University
  2005 - 2008
  BCA, CCNA, MCP, ITIL V3, SCOM 2012, PRINCE 2, CSM Computers A+
  Activities and Societies: Event Management and Organization NGO welfare
Experience
- HCL Technologies
  Jun 2008 - Jun 2013
  Sr. Systems Analyst - Project Deliverables
- Accenture
  Jul 2013 - Aug 2014
  Level E - Project Delivery Management
- FIS
  Aug 2014 - Dec 2015
  Sr. System Operations Engineer
  Remote Infrastructure ManagementProduction Support ( Mainframe / Servers/Console)Incident ManagementReporting and Escalation handling
- ValueMomentum Softwares INC
  Mar 2016 - Dec 2017
  Project Lead
  Transitioning the project from Client Location at Erie PA, USA Infrastructure and Global Delivery Expertise
- Hugel Infra Private Limited
  Dec 2017 - Jun 2020
  Senior Project Manager
- Capgemini
  Jul 2020 - Oct 2024
  Promoted as an Operations Lead - Cloud Infrastructure Services - Cluster "CPRD" for delivering IT services to various global retail customers. Managing financial planning and transformation.
  - Operations Leader
    Jul 2020 - Oct 2024
  - IT Infrastructure Manager
    Jul 2020 - Apr 2022
- HCLTech
  Nov 2024 - now
  Global Operations Manager
  Customer Experience, Financial planning and budgeting, Telecommunications service management, Major Incident Engineering, Project planning and Delivery
Licenses & Certifications
- Professional Agile Leadership™ I (PAL I)
  Scrum.org
  Mar 2025
  View certificate
- ITIL® v3 Foundation
  EXIN
- Certified ScrumMaster (CSM)
  Beingcert

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