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Ilona Hautamaa

Ilona Hautamaa

Manager

location of Ilona HautamaaEspoo, Uusimaa, Finland

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  • Timeline

  • About me

    Retired IT professional

  • Education

    • University of Helsinki

      -
      M.Sc. Computer Science, Mathematics, Pedagogics

  • Experience

    • Nokia

      Jan 1985 - Jan 1990
      Manager

    • Nokia Corporation

      Apr 1998 - Jun 2009

      Heading Smartphone Networking development teams delivering networking components for S60 phones using Agile methods. First heading integration, testing and releasing teams for S60 Networking and the last year heading S60 Networking R&D. Work was partly subcontracted from partner companies operating either in-house or off shore. Establishing and operating 3rd line technical support services for operator customers globally for server products like short message service and multimedia service center. Services included both help desk and 24/7 services.

      • Head of Smartphone Networking

        Feb 2008 - Jun 2009

      • Senior R&D Manager

        Sept 2004 - Jan 2008

      • Technical Support Manager

        Apr 1998 - Aug 2004

    • Nokia Corporation

      Nov 2009 - Feb 2013

      Heading multi-site support team for financial services in close cooperation with internal and vendor support teams. Services have been built on SAP, SAP BW, Sabrix Tax, ModelN technologies with integrated reporting capabilities. Leading application support teams for collaboration services and supply change management in tight cooperation with global support teams both internal and external. Services included critical 24/7 supported global services and locally supported services in one timezone..

      • Senior Capability Manager, Revenue, Delivery & Investment Support

        Jan 2012 - Feb 2013

      • Senior Manager, Application Management

        Nov 2009 - Dec 2011

    • Nokia

      Feb 2013 - Apr 2014
      Senior Solution Delivery Manager

      Heading maintenance and support team for finance and control solutions used in corporate reporting, planning and performance management.

    • Microsoft

      Apr 2014 - Nov 2016
      Senior Service Engineering Manager

      Heading service engineering team for finance and control solutions used in corporate reporting, planning and performance management.

    • TNS Mobile Oy

      Dec 2016 - Aug 2018
      Senior Service Engineering Manager

      Contracted for services transition, downsizing and shutting down ex-Nokia Salo data center

    • Own Business

      Mar 2019 - now
      Free for new opportunities

  • Licenses & Certifications

    • Agile Scrum Product Owner

    • ITIL Foundation V3

    • ITIL Service Operation

    • ITIL Service Transition

      Loyalist
      Dec 2013