Experience

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  Ibm

  Jan 2011 - Jul 2016

  Service level analyst

  Supported cost-benefit analyses for new initiatives or projects and assisted in evaluating and analyzing data to identify trends, patterns, and correlations.Evaluated and analyzed complex data sets to identify trends, patterns, and correlations.Developed predictive models and forecasts to offer insights into business operations.Provided analytical support for cost-benefit analyses aiding in decision-making for new initiatives.Implemented process improvements based on data analysis findings.Contributed to the improvement of business operations through insightful data analysis and process optimization. Show less

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  Trane technologies

  Jul 2016 - Jul 2021

  It-reporting analyst

  Performed regular reviews of project documentation and communicated results with the team. Designed dashboards and visualizations to present data clearly and concisely.Designed and implemented dashboards and visualizations that effectively communicated complex data.Conducted regular reviews of project documentation, ensuring clarity and comprehensiveness.Developed project plans, established timelines, tracked progress, and ensured the timely completion of milestones.Maintained up-to-date knowledge of industry best practices in report design, development, and implementation.Analyzed and formatted large data sets into insightful information for decision-making.Played a key role in the development and implementation of project plans, leading to the successful completion of multiple IT reporting initiatives. Show less

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  Epicor software

  Aug 2021 - now

  Business analyst

  Collaborate with stakeholders across departments to define requirements fornew projects and translate raw data into meaningful information using statisticaltechniques. Optimized data collection procedures and generated reports,Performance Analytics, and Tableau dashboards on a recurring basis.Documented current and new processes/methodologies to maintain organizational transparency.Defined requirements for new projects in collaboration with stakeholders from various departments.Translated complex data sets into actionable insights using advanced statistical techniques.Developed and maintained Performance Analytics and Tableau dashboards for monitoring on a Monthly, Weekly, Quarterly, and Yearly basis.Generated standard or custom reports summarizing business, financial, or economic data.Optimized data collection processes to enhance efficiency and accuracy.Implemented techniques to extract, transform, and load (ETL) data into consumable formats and load it into BI Tool.Served as the primary liaison managing projects and ensuring the achievement of goals within set standards and deadlines. Show less

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  Epicor software corporation

  Aug 2021 - now

  Data analyst