Experience

• 

  Td bank

  Oct 2010 - Oct 2012

  Customer service representative

  - Assisting customers with banking matters such as depositing/withdrawing cash, drafts, travel insurance and other financial transactions- Reviewing customer banking history to determine if funds from cheques should be placed on hold - Selling Visa cards, increasing Visa card credit limits, selling overdrafts, line of credits and other products to customers - Referring accounts, mortgages, lines of credit and other financial products to financial advisors to follow up with customers- Providing exceptional customer service Show less

• 

  Snap financial group

  Sept 2012 - Jun 2017

  •Drove organizational success by blending tactical leadership, financial acumen, and communication to manage five portfolios in lines of business including insurance (consumer and commercial loans), commercial (loans and leases), home finance loans (Canada and the United States).•Directed eight employees and boosted team performance by offering guidance and mentorship on all operations and standards.•Met service level agreements by monitoring and coordinating team to ensure timely deliverables.•Ensured functionality of portfolios by crafting and assessing reports.•Triggered improvements to service standards by holding weekly meetings with dealers and sales managers to identify gaps and implement solutions. •Evaluated staff performance and rectified issues to enhance efficiency and productivity among staff.•Championed employee relations, handling dispute resolution and creating a cohesive and collaborative working environment. •Performed human resources functions including talent selection, interviewing, hiring and dismissals. Show less •Achieved goals and met deadlines by steering, instructing and leading team of funders, creating a bottom-line and results-driven workforce.•Generated seamless daily operations by prioritizing and coordinating workflow.•Spearheaded documentation and reporting with a high regard for accuracy.•Led training and development program to enhance knowledge and skills of team members as well as offered career guidance.•Ensured dealer and broker satisfaction by resolving funding issues and disputes.•Oversaw auditing, processing, and funding of more than 100 contracts and agreements daily.•Collaborated effectively with various departments to resolve issues including sales, risk, portfolio services, finance, and executive-level team. •Directed employees in the home finance sector to ensure work is performed accurately and in full compliance with organizational standards. Show less

  • Bilingual Funding Manager

    Apr 2016 - Jun 2017

  • Team Leader-Funding

    Sept 2012 - Apr 2016
• 

  Hyundai capital canada

  Jun 2017 - Jan 2022

  Bilingual funding manager

  •Ensured daily objectives of same day funding were met by setting daily goals for team members and monitoring their performance.•Managed a team of thirteen employees and stimulated self-drive by regularly communicating quality analysis results and regular feedback to individuals. •Monitored various Funding queues to ensure clean rate of 90% was achieved to meet daily and monthly KPIs.•Assisted Head of Operations in developing and managing business processes and head count as well as developing strategic plans to deal with sudden increases in deal volumes.•Evaluated staff performance and rectified issues to enhance efficiency and productivity among staff.•Performed human resources functions including talent selection, interviewing, hiring and dismissals.•Utilized reports and statistical data to deliver KPI information to various department heads and stakeholders.•Collaborated with other departments to assist with cross-departmental projects to resolve issues pertaining to funded deals and deals in process.•Assisted in change management by working with other departments to identify areas of improvement that would allow for more efficient procedures. Show less

• 

  Sh media services

  Feb 2022 - now

  Content creator and social media manager

  •Developed and executed comprehensive social media strategies aligned with company goals, resulting in a 20% increase in brand awareness.•Created monthly social media calendars, balancing promotional, educational, and engagement-driven content across multiple platforms.•Engaged with followers, ensuring prompt responses to comments, direct messages, and queries, resulting in a large improvement in customer satisfaction and loyalty.•Led a growth initiative that resulted in a 50% increase in social media followers and improved engagement rates in a short period of time.•Implemented SEO best practice and hashtag strategies to maximize content visibility and improve organic reach.•Monitored emerging social media trends, platform updates, and algorithm changes to stay ahead of digital marketing innovations and adapt strategies accordingly. Show less