Mantas Lynikas

1K followers

+91 xxxx xxxxx

[email protected]

1000 followers

Timeline
Jan 2010 - Jun 2011
Sales Manager
Realister JSC
May 2012 - Apr 2016
Continuous Improvement Coordinator
Barclays
Nov 2015 - Sept 2017
Co Founder
Profy.lt
Aug 2016 - Sept 2017
Service Owner
Telia Company
Oct 2017 - Apr 2019
Team Manager
HCL Technologies
Apr 2019 - Mar 2022
Service Manager
COWI
Current Company
Mar 2022 - now
IT Consultant
Hitachi Energy
About me
Change agent
Education
- Mykolo romerio universitetas
  -
  Master sociology
  Master Thesis: The Role of Private Business in the Development of Social Welfare
- Mykolas romeris university
  -
  Bachelor social work
  Students exchange program “Erasmus”, University of Saragossa, Spain. Students exchange program “Work and Travel USA”. University swimming and chess teams’ member.
- Ism university of management and economics
  2014 - 2021
  Mba
  Courses:Management AccountingManagement ConsultingBusiness Process Management
Experience
- Realister jsc
  Jan 2010 - Jun 2011
  Sales manager
  Improved sales process, changed CRM system.Achieved good results in active B2B sales.Recruited and trained new members of staff.
- Barclays
  May 2012 - Apr 2016
  Worked on Investment Bank first level application support process standardization and improvement across 5 different teams in India and Lithuania. Improved on-boarding, off-boarding, reporting and other processes.Coordinated automation projects.Partnered with stakeholders across Investment Bank application support teams to provide best service and deliver business value. Implemented customer feedback driven improvements.Improved Business Continuity and Risk Management plans, tested and kept them up to date.Coordinated service transition project to outsource application support function to a contractor. Show less
  - Continuous Improvement Coordinator
    Mar 2015 - Apr 2016
  - Senior Application Support Analyst
    Dec 2013 - Mar 2015
  - Support Analyst
    May 2012 - Dec 2013
- Profy.lt
  Nov 2015 - Sept 2017
  Co founder
  Building a platform for customers and builders to find each other and have great experiences.
- Telia company
  Aug 2016 - Sept 2017
  Service owner
  Standardized and optimized Data Center services.Implemented new knowledge management process and tool (Confluence).Interim team manager.
- Hcl technologies
  Oct 2017 - Apr 2019
  Team manager
  Drove culture and way of work change through balanced scorecard implementation.Led my team to be awarded best performing team three quarters in a row.
- Cowi
  Apr 2019 - Mar 2022
  Service manager
  Owned and improved Incident, Problem, Change and Service Request processes.ServiceNow functional owner, ServiceNow Board member.
- Hitachi energy
  Mar 2022 - now
  It consultant
  ServiceNow
Licenses & Certifications
- Six sigma yellow belt professional
  6sigma study
  Nov 2014
- Itil foundation certificate in it service management
  Exin
  Dec 2012
- Itil 4 foundation
  Axelos global best practice
  Jun 2019
- Itil 4 specialist high - velocity it
  Axelos global best practice
  Dec 2021
- Itil service operation
  Bcs, the chartered institute for it
  Sept 2015
Volunteer Experience
- CRM consultant
  Issued by TEDxVilnius on Jun 2015
  Associated with Mantas Lynikas
- Mentor
  Issued by Big Brother Big Sister on Sept 2012
  Associated with Mantas Lynikas
- Sales Team Coordinator
  Issued by AIESEC on Sept 2009
  Associated with Mantas Lynikas