Dipti Naik , MBA

Experience

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  Endurance International Group

  Sept 2010 - Feb 2016

  Compliance Specialist

  Create, maintain and improve processes for detection of risk through usage of our products.Developing and Maintaining and Documenting policies, procedures and its related activities to prevent illegal, unethical, or improper conduct.Respond to alleged violations of rules, regulations, policies and procedures by evaluating or recommending the initiation of investigative procedures.Act as an evaluation body to ensure that compliance issues/concerns between the channel partners and end customers are being appropriately evaluated, investigated and resolved.• Monitor and as necessary, coordinate compliance activities of the channel partners to remain abreast of the status of all compliance activities and to identify trends.Identifying potential areas of compliance vulnerability and risk assessment; develop/implement corrective action plans for resolution of problematic issues and provide general guidance on how to avoid or deal with similar situations in the future.Monitor the performance of the Compliance Program and relates activities on a continuing basis, taking appropriate steps to improve its effectiveness.Following a methodology to identify and analyze the financial impact of loss to the organization by securitizing transactions with the help of various applications and tools. • Review, analyze and process complaints in accordance with standard operating proceduresProvide guidance to other staff in the processing of ticketsDemonstrate deeper knowledge of complaint types and resolution paths • Draft and gain approval of non-standard communications. Evaluate, make recommendations and revise for standard operating procedures Review, analyze, perform root cause analysis, formulate and implement recommendations on complaints • Prepare and provide referrals for enforcement and escalation. Support audit activities including providing information, performing analysis, reviewing document.Participate in staff development/training and mentoring. Show less

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  Enago (Crimson Interactive)

  Jul 2017 - Jan 2022

  • Customer Success Manager

    Jan 2021 - Jan 2022

  • Deputy Manager - Operations

    Apr 2020 - Apr 2021

  • Assistant Manager Client Services

    Jul 2017 - Apr 2020
• 

  Voxtab (Crimson Interactive)

  Apr 2020 - Apr 2021

  Deputy Manager
• 

  Walmart Canada

  Mar 2022 - now

  • Customer Service Manager

    May 2023 - now

  • Customer Service Associate

    Mar 2022 - Apr 2023
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  TD Auto Finance

  Jun 2023 - now

  Customer Support Specialist