Experience

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  Clai

  Sept 2003 - May 2005

  Analista programador

  • Develops and maintains applications and databases by evaluating client needs; analyzing requirements; developing software systems.• Develops, modifies and maintains assigned programs. Monitors the operation of assigned programs and responds to problems by diagnosing and correcting errors in logic and coding.• Reviews user requirements and needs for new software and performs analysis, design, implementation, installation and training related to new software developed. • Provides technical advice and support to users. Mostrar menos

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  Evertec

  Jul 2005 - Jan 2007

  Qa analyst senior

  • Understanding and identifying test data needed for testing and writing quality test cases.• Developing and executing test cases.• Reviewing functional and design specifications to ensure full understanding. • Planning and estimating projects.• Executing and evaluating manual tests and report test results.• Testing BATCH – mainframe environments.• Managing production environment.

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  Fiserv

  Jan 2007 - Jul 2016

  • Developing and maintaining test quality methodology.• Defining test strategies for each fix / Datafix projects.• Following up any outstanding open test risks / issues.• Compiling test metrics for management.• Reporting to senior managers on progress and issues.• Preparing and reviewing test plans, test cases, and other additional documents. • Executing tests• Reporting defects. AS400 Analyst Programmer: • Analyzing, replicating and repairing issues in the customer production environments. • Provide 2nd and 3rd levels support to solve the problems to complex technical issues.• Developing and testing fixes and datafixes to solve issues. • Developing modifications in the system.• Proving after hours support.• Following up the cases with the customer and evaluate if the SLA's were accomplished.• Incident /Problem /Change Management knowledge.

  • Software QA Analyst

    Oct 2015 - Jul 2016

  • Analyst Programmer Senior (Customer support: 2nd and 3rd levels support)

    Jan 2007 - Sept 2015
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  Fiserv

  Jan 2017 - May 2018

  Software development engineering, analyst senior

  • Collaborate with other professionals to determine functional and non-functional requirements for new software or applications.• Develop high-level product specifications with attention to system integration and feasibility.• Define all aspects of development from appropriate technology and workflow to coding standards.• Communicate successfully all concepts and guidelines to development team.• Oversee progress of development team to ensure consistency with initial design. • Provide technical guidance and coaching to developers and engineers.• Ensure software meets all requirements of quality, security, modifiability, extensibility etc• Approve final product before launch. Mostrar menos

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  Dhl

  Jun 2018 - now

  Senior application support specialist

  • Application (2nd level) Support of the service• Maintains an awareness of current developments in technical specialism(s)• Identifies opportunities for improvement• Maintains quality standards and policies• Provides advice and guidance to less experienced colleagues• Liaises with staff responsible for the development of system enhancements to overcome known problems or further fulfill user requirements • Supports delivery of build projects through its lifecycle (focus on user and technical acceptance testing (UAT/TAT), RTP and post implementation support)• Incident /Problem /Change Management solution. Mostrar menos