Experience

• 

  Spanco bpo

  May 2004 - May 2006

  Team leader

  Managed Outbound Sales Process for City Financial dealing into loans ( small ticket size)

• 

  Bharat bpo services limited

  Feb 2007 - May 2008

  Asst manager operation

  Managed Call Center operations for IRCTC for Delhi region .

• 

  Aegis bpo services (gurgaon) limited

  May 2008 - May 2010

  Asst manager ops

  Managing Inbound Customer Service team for Airtel UPE Prepaid

• 

  Homeshop18

  Jun 2012 - Jun 2014

  Asst manager operation

  Managing outbound post sales complaints team , NDR team, troubleshooting team

• 

  Home credit india

  Sept 2014 - Apr 2016

  Asst manager operation

  Managing Outbound Customer Service team for entire North

• 

  Home credit india

  Jun 2016 - Apr 2018

  Manager operation

  Single point of contact for PAN India Customer Service Team and responsible for driving Outbound team for North

• 

  Paisabazaar marketing and consulting private limited

  May 2018 - Sept 2019

  Deputy manager ops

  Managing Outbound Sales process for Loans for rest of North region. Calling all the banking partners to check the status of files logged in, ensure required no of file pick up happens to have higher file logged in count. Driving monthly revenue target of 10 Cr from these cities.

• 

  Magicpin (samast technologies)

  Oct 2019 - Sept 2020

  Manager operation and sales

  Managing Outbound Revenue function of SME business for Magic Pin and enroll them to Magic Pin app with business guarantee. Driving a monthly target of 1 Cr from the team.

• 

  Bankonus

  Jun 2021 - now

  Manager operation /vendor support

  Managing outbound Outsourced Contact Center for Outbound sales (Cards, Insurance). Managing team of 150+ resources.Managing partner operation and work as an effective bridge between UAE and India team.