Kamarul Faiz Abdul Wahab

Experience

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  Huawei Technologies

  Aug 2008 - Jan 2014

  Access Network Engineer

  Access Network Engineer with 6 years of experience in the design, implementation, and maintenance of Huawei network solutions. Expertise in planning, designing, and migrating networks; providing technical support to customers; managing technical cases; and coordinating training and mentoring.Key Accomplishments:-Engineered and installed Huawei network solutions from front to end-Planned and designed projects, analyzed existing network systems and procedures, and implemented efficiency and effectiveness improvements-Led on-site migrations and performed network and equipment migrations-Provided technical support to customer networks, services, and problems through calls, email, and on-site troubleshooting-Served as the technical point of contact for the engineering team, customer, vendor, and local partners to undertake and resolve complex technical problems-Managed technical cases on the customer ticket system and tracked these problems during the entire resolution process-Provided maintenance support for problems and technical queries raised by the customer or local subcontractor according to SLAs-Interfaced with engineering partners and on-site engineers to locate technical problems that might arise during the engineering and maintenance process-Coordinated and provided training and mentoring for subordinates, clients, and local partners-Provided detailed technical documentation, developed test cases and procedures, provided incident and test reports, and produced project handover documents-Involved in various projects, including Telekom Malaysia (TM) NGN & IMS, IP DSLAM (TM), TDM-IP MSAN (TM), GPON and FTTH (TM HSBB), and GPON (Indosat FTTX – Indonesia)-Had knowledge and experience in Huawei Core and Access network productsSkills and Expertise:-Network design and implementation-Network migration-Technical support-Case management-Training and mentoring-Technical documentation-Huawei Core and Access network products Show less

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  Infosys (Malaysia) Sdn. Bhd.

  Jan 2014 - Aug 2023

  Operations Manager with 5 years of experience in SDWAN network provisioning, leading a team of 20 engineers in the delivery and testing of SDWAN networks, managing technical escalations, and overseeing daily operations. Expertise in SDWAN network infrastructure, IPVPN, MPLS, IPSec, 4G/LTE, DIA, IP routing protocols, and Viptela/Cisco SDWAN, Cisco routers and switch, Versa NFV, VeloCloud SDWAN, and Silverpeak SDWAN.Key Accomplishments:-Led SDWAN network deliveries and testing, delivering over 1000 SDWAN sites-Managed technical escalations from key stakeholders, working with internal and external organizations to resolve issues-Managed and implemented SDWAN network infrastructure and simple design changes-Attended technical discussions with stakeholders and customers to review project status, propose changes, and draft action plans-Provided technical guidance and leadership for team members, documenting all processes and creating manuals for reference and improvement-Ensured that all service deliveries were tracked and monitored, delivered in accordance with the project plan, schedule, and contracted SLAs-Oversaw daily operations, delegated duties, and allocated proper resources for all provisioning requests-Conducted performance reviews and continuously reviewed team development plans (training and skills development)-Provided operational reports, including problem resolution and analysis, project status, equipment, and network requirementsSkills and Expertise:-SDWAN network infrastructure (Viptela/Cisco SDWAN, Cisco routers and switch, Versa NFV, VeloCloud SDWAN, and Silverpeak SDWAN)-IPVPN, MPLS, IPSec, 4G/LTE, DIA, and IP routing protocols (BGP, OSPF, and VRRP)-Team management and leadership-Technical escalation management-Change management-Project management-Operational reporting Show less 5 years of experience in Telco Service Delivery, leading a team of 17 in the provisioning of corporate domestic data circuits. Expertise in project management, customer service, escalation management, and team leadership.Key Accomplishments:-Directed and supervised a team of 17-Managed and implemented provisioning of corporate domestic data circuits-Proactively coordinated, tracked, managed, and reported project progress until full delivery-Escalated or expedited implementation issues to minimize delays in meeting customer delivery dates-Proactively worked with internal and external stakeholders to track deliveries and manage implementation-Served as main point of contact for customer, provided status and progress reports, and managed all customer inquiries-Served as main point of contact for handling and managing escalations and exceptions-Managed and directed service delivery team on day-to-day operations-Provided training and mentoring for new team members-Developed process improvement initiatives, analyzed problems to create corrective action strategies, and continuously reviewed and improved team performance and productivity-Hired, trained, and mentored staff to maximize effectivenessSkills and Expertise:-Project management-Customer service-Escalation management-Team leadership-xDSL, xPON, MetroEthernet, Gigawave, and ISDN services Show less

  • Operation Manager - Network Provisioning | SD-WAN

    Apr 2018 - Aug 2023

  • Assistant Operation Manager - Service Delivery

    Jan 2014 - Apr 2018
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  TIME dotCom Berhad

  Sept 2023 - now

  Service Delivery Project Manager

  -Led and managed all aspects of complex deployment projects, ensuring successful completion on time, within budget, and meeting all project scope requirements. -Served as the primary point of contact (POC) for customers throughout the deployment process,managing their expectations,providing clear and timely communication.-Provided timely updates to customers regarding project status, potential issues impacting service delivery, and deployment progress.-Facilitated regular project meetings with cross-functional teams, including the internal and external stakeholders and customers.-Reviewed and compiled service and change requests during project execution, ensuring all modifications were documented and tracked effectively.-Monitored the project and ensured ongoing compliance with project contracts and SLAs.-Managed the delivery of a wide range of telecommunication services, including FTTO, Internet Direct, MetroEthernet, Leased Line, WAN and SDWAN, and Datacenter solutions. Show less