Kana Miakilani

Experience

• 

  SEI MEE TEA LLC

  Jun 2015 - Nov 2021

  Elevated internal systems and online presence, significantly contributing to the company’s growth and brand recognition.❇️ Developed and implemented new inventory and task management systems, decreasing time spent in production operations.❇️ Managed weekly production schedules for an extensive product range of over 50 SKUs.❇️ Played a key role in talent acquisition, onboarding new team members, and providing comprehensive training in production, order fulfillment, sales, and customer service.❇️ Created and managed the company’s Facebook and Instagram accounts.SEI MEE TEA LLC. is a micro company that imports and sells wholesale and retail organic teas all over the United States and to some international accounts. Show less Held a high standard of care to create exceptional customer experiences through product quality, shipment accuracy, and friendly communications.❇️ Executed packaging for over 30 distinct products, ensuring precise label placement, accurate product weights, and careful quality control.❇️ Monitored inventory levels, proactively identifying and reporting items nearing depletion to the procurement team.❇️ Oversaw the preparation and shipment of 10-50 orders daily, five days a week, with a commitment to accuracy and personalization through a handwritten note in each order.❇️ Delivered exceptional customer service via phone, email, and face-to-face interactions answering technical questions and resolving conflicts.❇️ Acted as a company ambassador at trade shows across the western United States, effectively representing the brand and its differentiating factors.SEI MEE TEA LLC. is a micro company that imports and sells wholesale and retail organic teas all over the United States and to some international accounts. Show less

  • Operations/Media Manager

    Jan 2019 - Nov 2021

  • Production and Order Fulfillment

    Jun 2015 - Jan 2019
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  Hillock Insurance

  Apr 2020 - Dec 2022

  Licensed Insurance Agent

  Emphasized client satisfaction and business growth through internal process improvement, brand enhancement, and precise yet personal communication.❇️ Assisted in retaining over 850 active clients by effectively managing policies and maintaining consistent communication.❇️ Developed an efficient quoting system that led to almost $80,000 of new business from June to August 2021, marking a 196% increase over the previous 3 months prior to implementation.❇️ Utilized clear and accessible language to inform clients about their insurance coverages and limitations.❇️ Played an instrumental role in the agency’s rebranding, including designing the agency’s website, email signatures, business cards, letterheads, envelopes, and promotional postcards.❇️ Crafted social posts, leading to a 398% increase in the agency’s Facebook monthly impressions and a 1,373% increase in engagement within the first quarter of accepting the role.Hillock Insurance, LLC. is a boutique agency licensed in Oregon, Idaho, Washington, and California, offering a comprehensive range of Life and Health, as well as Property and Casualty Insurance solutions. Show less

• 

  Full Swing Public Relations

  Jan 2022 - now

  I design and refine processes that keep client projects running smoothly, ensuring seamless execution from start to finish. My role sits at the intersection of strategy, operations, and client success—bringing structure, efficiency, and clarity to fast-moving projects.❇️ Process Optimization – Develop and implement systems that streamline workflows, enhance collaboration, and improve efficiency across teams.❇️ Project & Deliverable Management – Track, balance, and ensure timely completion of all client deliverables while maintaining a high standard of quality.❇️ Data-Driven Insights – Present clear, digestible KPI analytics that help clients measure impact and make informed decisions.❇️ Cross-Functional Support – Act as the connective tissue between teams, ensuring everyone has the tools and information needed to succeed.❇️ Onboarding & Integration – Lead structured onboarding processes for both new team members and clients, ensuring a smooth transition and alignment with goals. Show less Facilitate positive client relationships and team coordination while contributing to client marketing strategies and improvements to internal operations.❇️ Simultaneously manage 10 12-month retainer clients across various industries including tech, law, education, politics, and consulting.❇️ Oversee a team of nine, creating and monitoring 500-1,000 tasks monthly.❇️ Demonstrate a strong understanding of each client’s business and marketing goals, and help the team manage their workload by prioritizing their tasks accordingly.❇️ Proofread and provide feedback on all deliverables including social media posts, newsletters, blogs, and guest articles.❇️ Assist with onboarding new team members, acquainting them with individual client accounts and company processes and tools.❇️ Train and oversee project managers.Communication❇️ Facilitate bi-weekly meetings with clients’ teams including CEOs, CFOs, and in-house marketing personnel.❇️ Produce weekly standardized reports communicating project statuses and requests to clients with clear deadlines.❇️ Prepare agendas for all client meetings.❇️ Design and provide direction for formal proposal and metric presentations on a quarterly and annual basis.Pulling and Reporting KPIs❇️ Compile and report monthly and quarterly success metrics (KPIs) directly to CEOs and clients’ key stakeholders.❇️ Draw insights from KPIs providing data-based improvement recommendations to the Full Swing team.Strategy❇️ Inform annual client-specific marketing strategies.❇️ Translate client business goals into marketing strategies broken into quarterly priorities.❇️ Consult and help implement internal operational improvements.❇️ Contribute to business decisions especially those related to hiring, onboarding, team support, and new business. Show less Facilitate positive client relationships and team coordination while contributing to client marketing strategies and improvements to internal operations.❇️ Simultaneously managed 10 12-month retainer clients across various industries including tech, law, education, politics, and consulting.❇️ Oversaw a team of nine, creating and monitoring 500-1,000 tasks monthly.❇️ Demonstrated a strong understanding of each client’s business and marketing goals, and help the team manage their workload by prioritizing their tasks accordingly.❇️ Proofread and provided feedback on all deliverables including social media posts, newsletters, blogs, and guest articles.❇️ Assisted with onboarding new team members, acquainting them with individual client accounts and company processes and tools.Communication❇️ Facilitated bi-weekly meetings with clients’ teams including CEOs, CFOs, and in-house marketing personnel.❇️ Produced weekly standardized reports communicating project statuses and requests to clients with clear deadlines.❇️ Prepared agendas for all client meetings.❇️ Designed and provided direction for formal proposal and metric presentations on a quarterly and annual basis.Pulling and Reporting KPIs❇️ Compiled and reported monthly and quarterly success metrics (KPIs) directly to CEOs and clients’ key stakeholders.❇️ Drew insights from KPIs providing data-based improvement recommendations to the Full Swing team.Full Swing Public Relations (PR) is a women- and queer-owned PR and content marketing agency with a mission to help women and BIPOC leaders take center stage to rewrite who is perceived as a leader. Show less Executed pitching and ghostwriting for 5-7 clients, supported senior project managers, and led a summer internship program.❇️ Selected as Bulldog Reporter’s 2023 PR Up & Comer - Gold Level recipient.❇️ Developed content calendars to provide an efficient framework for planning and executing 540 PR deliverables per year for retainer clients.❇️ Professionally interviewed clients for content and fact checked all deliverables to ensure accuracy.❇️ Secured client features with outlets across the nation including Ragan, Inc. Magazine, Brit + Co, and Women’s Health Magazine, and award placements such as 50 Women Leading in HedgeFunds and the Inc. 5000 List.❇️ Formalized the company’s first summer internship program; oversaw and mentored six young professionals.Full Swing Public Relations (PR) is a women- and queer-owned PR and content marketing agency with a mission to help women and BIPOC leaders take center stage to rewrite who is perceived as a leader. Show less Drafted and sent pitches to reporters, prepared award applications, and ghostwrote materials for five retainer clients.❇️ Managed up to leadership by providing valuable recommendations for improvement when opportunities arose. Became regarded as a thought partner to the Operations Manager.❇️ Quickly familiarized myself with the intricacies of five client accounts, executing deliverables within the first week of onboarding.❇️ Proactively communicated deliverable statuses to the project manager and leadership, ensuring transparent and streamlined collaboration with the team.❇️ Secured impactful client placements in 15 local and regional outlets within less than three months.Full Swing Public Relations (PR) is a women- and queer-owned PR and content marketing agency with a mission to help women and BIPOC leaders take center stage to rewrite who is perceived as a leader. Show less

  • Client Systems Manager

    Feb 2025 - now

  • Senior Project Manager

    Jan 2024 - Feb 2025

  • Project Manager

    Jan 2023 - Jan 2024

  • Publicist + Project Assistant

    May 2022 - Jan 2023

  • Public Relations Coordinator

    Jan 2022 - May 2022