Catalin Tesleanu

Experience

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  Printec Group Romania

  Aug 2008 - Aug 2011

  Customer Support Representative

  Company field of activity : NACE 6201 - Activities to develop custom software (software -oriented client ) Services- Implementation , integration and technical support for the entire range of equipment and solutions for automating transactions.• Design , configuration , installation and service for data networks and telecommunications solutions .Responsibilities : Activities HelpDesk :- Professional assistance ( technical and commercial ) in the field of electronic payment systems ( POS ) ;- Solving , managing technical and commercial issues ;- Processing and tracking of complaints registered by customers, sending them to departments responsible for solving - Intermediary between clients ( banks in this case) and traders , intermediate between customers and departments Customer Service, Professional Service and Logistics ;- Continuous information of the statuses interventions - Taking internal and external requirements : calls, e-mails , escalation , notifications , complaints , purchasing , inventory, cancellations receipts / transactions.- The reporting activities of the department at the request of the client;- Scheduling, project tracking client ;- Recording, scanning , filing , filing various documents ;Recommendations : Adela Florea , Team leaderr of the department Achievements: Results constant 100% quality reports , custom made to management. Complete projects and other tasks effectively , according to the request of customers, team leadership in the completion of various projects .Benefits: Meal tickets , medical insurance . Show less

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  Alpha Bank Romania

  Aug 2011 - Jul 2017

  - Coordinating the entire activity of acceptance network and development department. Elaborating sales plan and supervising monthly target of employees and of branches for products specific to acceptance: Ecommerce POS ATMs Loyalty Scheme- Experience in project management, successful implementation of eCommerce platforms, POS, Loyalty Scheme.Maintaining business relationships with external partners for acceptance terminals:POS acceptence: Visa / Mastercard Providers: Printec, Provus, FDH,eCommerce Implementation direct to merchants Integrators: Payu, Netopia, EuPlatesc Processors: Romcard- Presentation of sales strategy in the regional meetings for regional directors, regional coordinators and directors of units- Involved in direct selling activities of large traders and Key Corporate accounts- Creating, developing and implementing marketing strategy with large clients Corporate and Key accounts in line with existing budget with purpose to increase sales and turnovers.- Expert in loyalty programms for customers in retail, and card holders- Testing of new applications and products in acceptance network (eCommerce, contactless, NFC)Recruitment, motivation and training of the sales teamRecommendations: Cristian Daniel Dragos- Retail Vicepresident Alpha Bank RomaniaDimitrios Efthymiopolos- Business Manager Alpha Bank Romania Show less Coordinating, supervising and finalizng sales in the field of electronic payment systems ( POS , ATM , E -commerce)Responsibilities: Management activities-Coordinating network of agencies and branches-Coordinating , scheduling , tracking of contracts -Negotiation of Key -Account Merchants;- Identifying potential clients-Checking and managing current portfolio .- Presale, Sale and after sales activities- Problem solving: technical and commercial- Permanent processing and supervising contractsBack - office activities : setting up and implementation of electronic payment equipment- Supervision and support units in the network to achive monthly / quarterly / annually targets - Preparing reports of the sales activity- Archiving documents and contracts achievements:- Constant results of 100 % in sales activities Show less

  • Head Of Department -Acceptance/Network Development

    Jul 2016 - Jul 2017

  • Head Of Bucharest Sales Desk

    Mar 2014 - Jun 2016

  • POS Sales Coordinator

    Aug 2011 - Mar 2014
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  BNP Paribas Personal Finance

  Jul 2017 - Jul 2020

  Digital and eCommerce Manager

  • Design new online solutions, features and products (card usage, online financing, e-Wallet) in line with company’s digitalization strategy.• Developing online production by improving merchants portfolio • Creating and managing business cases to launch new products or improve existing ones• Managing online corporate partners in line with company strategy to increase overall credit business ( online credit production, card usage, online transactions)• Managing marketing budgets in order to provide direction and input for online and offline marketing campaigns Show less

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  Provident Financial Romania

  Jan 2020 - Jan 2021

  Innovation Manager

  Launched retail consumer financingLaunched online installment's collectionImplemented robot automated process and chatbotsfor consumer financing, automated invoice andinstallment's collection.

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  BNP Paribas Personal Finance

  Jan 2021 - Dec 2023

  - Manage multiple corporate account, assisting with training, sales activities, marketing coordination and consumer financing volumes. Managing the key accounts team in developing and implementing account management plans, campaigns.- Launching new consumer financing partnerships with corporate retailer accounts.- Leadership: grow & develop a team of key accounts managers, implementing people managements best practices, performance management, and sales strategy execution- Manage existing client account list - frequent contact, work with marketing to create advertising and marketing proposals, with pitch on consumer financing presentations- Identifying and implementing projects proposal in order to increase sales and revenues for the company.- Constant focus on innovation and new digital environment with impact in credit volumes in B2B Show less

  • Commercial Director

    Mar 2023 - Dec 2023

  • Head of Strategic Partners, eCommerce and Alternative Channels B2B

    Jan 2021 - Feb 2023
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  Arval BNP Paribas Group

  Jan 2024 - Nov 2024

  Head of Business Consulting

  Part of the corporate international team of consulting and mobility. Managing Romania’s consulting and mobility strategy for both the company and their clients. Launching consulting missions withcorporate accounts with focus on mobility solutions and new products. Appearance in media campaigns and press events

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  BRD - Groupe Societe Generale

  Nov 2024 - now

  Director Alternative Channels