Pierre Calvin C.

Experience

• 

  King James Security Agency

  May 2015 - May 2016

  Assistant Operations Manager

  Responsible for supervising, assigning, training and evaluating the activities of security officers within the agency.Develop and implement strategies to help protect the assets of your company.Assist the Operations Manager in day to day activity and acts the position in his absence.Responsible for the continuous monitoring of security systems, managing security incidents, and implementing effective response plans.Communication with clients in any Security related concerns. Show less

• 

  Teleperformance Philippines

  May 2016 - Aug 2017

  Security Officer

  Patrol premises regularly to maintain order and establish presenceMonitor and authorize entrance of vehicles or people in the propertyRemove wrongdoers or trespassers from the areaSecure all exits, doors and windows after end of operationsCheck surveillance cameras periodically to identify disruptions or unlawful actsInvestigate people for suspicious activity or possessionsRespond to alarms by investigating and assessing the situationProvide assistance to people in needApprehend and detain perpetrators according to legal protocol before arrival of authoritiesSubmit reports of daily surveillance activity and important occurrences Show less

• 

  Lion Integrated Security Services Inc. - Grand Hyatt Hotel

  Aug 2017 - Mar 2018

  Security Officer

  Hotel Security Officers, works to protect the guests and employees of the hotel, along with their valuables.Reporting accidents, injuries, and unsafe work conditions to the manager; completing safety training and certifications; and protecting company assets.Oversees the Security Department and a number of security systems which protect the guests, the workers and the hotel buildings.Conduct the patrol of interior and exterior premises on a daily basis.Properly check the parking area as well as whether all the doors around the hotel are locked, it is necessary to make sure all the rooms are properly silent, to keep the guests undisturbed.Responsible for allocating every security guard work as well as to manage all security-related tasks.Customer Service and Guest assistance.Complete reports on a daily basis and submit to Security agency and/or Internal Security for proper disposition. Show less

• 

  Ayala Property Management Corporation (APMC)

  May 2018 - Jun 2018

  Operations Control Assistant

  Manages information and reporting requirements of Corporate and Operations.Performs follow-up and monitors completion of all maintenance service requests.Monitor and analyze weather conditions using various meteorological tools and models to develop accurate and reliable forecasts in order to report to upper management if it can affect property establishments.Monitor and report Fire related incidents to alert nearby or concerned properties.Creates Social Media Groups for incident related department for immediate communications. Show less

• 

  City of Dreams Manila

  Jul 2018 - Nov 2019

  Surveillance Operator

  Monitor, detect, and report all cheating, scams, illegal, suspicious and irregular activities, ensuring appropriate management level team members are informed for their action.Observe and analyze gaming and cash handling areas are operating in accordance with standard procedures, using CCTV, data and information assessment, as well as other tools.Review gaming and cash handling activities to ensure procedures have been complied with and integrity has been maintained.Review gaming and cash handling activities to resolve guest disputes, transaction variances and other exceptions. Record and document illegal activities, errors and procedural deviations using recording mediums and specific reporting systems.Maintain the highest level of integrity at all times.Comply with the strict Surveillance ‘Code of Ethics’ at all times.Maintain strict confidentiality at all times.Undertake other tasks and duties as required by the Surveillance Management team. Show less

• 

  Galaxy Entertainment Group

  Nov 2019 - Oct 2022

  Surveillance Operator

  Monitor, detect, and report all cheating, scams, illegal, suspicious and irregular activities, ensuring appropriate management level team members are informed for their action.Observe and analyze gaming and cash handling areas are operating in accordance with standard procedures, using CCTV, data and information assessment, as well as other tools.Review gaming and cash handling activities to ensure procedures have been complied with and integrity has been maintained.Review gaming and cash handling activities to resolve guest disputes, transaction variances and other exceptions. Record and document illegal activities, errors and procedural deviations using recording mediums and specific reporting systems.Maintain the highest level of integrity at all times.Comply with the strict Surveillance ‘Code of Ethics’ at all times.Maintain strict confidentiality at all times.Undertake other tasks and duties as required by the Surveillance Management team. Show less

• 

  NUSTAR Resort

  Nov 2022 - Aug 2023

  Surveillance Supervisor

  Ensure all Surveillance policies and procedures are followedHandle communication between Surveillance and other departments and agencies Review all paperwork Train or delegate training of Surveillance personnel Fill in Surveillance as needed and work open shifts as needed Keep team members informed of changes in casino policies, procedures, and gaming related issues Conduct interviews for open positions Assist with performance management of Surveillance team (including but limited to disciplinary action of Surveillance (including but not limited to preparing issues discipline and performance reviews) Monitor casino activity. Writes accurate reports and keeps logs current and correct. Records all activities on property Dub media as needed Operate all surveillance equipment Sit and view monitors for duration of shift when needed Show less

• 

  SM Supermalls

  Dec 2023 - Sept 2024

  Customer Relations Services Supervisor

  The Customer Relations Services Supervisor executes the overall security program on his assigned mall. He maintains a safe and secured environment for all the customers, employees, guests, and other personnel within his mall assignment as well as other business related structures, in order to preserve a harmless environment which will result to profit and good business for the organization and achieve customer satisfaction within the limits of company standards, policies, and government law on security administration. Show less