Rohit Singh Gaur

Experience

• 

  Indus Towers Limited

  Feb 2016 - Apr 2018

  Network Support Engineer

  Fault Management/Surveillance of Airtel, Idea, Vodafone and Reliance JIO using Netrac based TeMIP Client (Fault Management tool) Ticket Closing of Reliance JIO Outages on Daily basis in HPSM Tool, Handling Alarms from Huawei, ZTE, NSN and Ericsson OSS Preparing daily and/or weekly reports like: Signoff report, Root Cause Analysis Report, Trend Reports, High alarming sites, Strategic, Major/minor incidents reports etc. Remedy trouble ticket reception, creation, handling and administration. Preparation of Various reports like Outage Reports, Fluctuation report. Preparation of Dash Board on Daily Basis. Knowledge of Ericsson Monitoring tools like OneFM and BMC Remedy Show less

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  Ericsson

  May 2018 - Oct 2021

  Associate Engineer

  System administration of linux machines. User Management in Linux servers.Backup and Health check of oracle STP nodes and Huawei DRA nodesFault Management and Surveillance of Ericsson and Nokia's RAN(BSC/RNC) and Core Nodes(MSS/MGW). Hands on experience in OneFM and BMC Remedy(One TM) and ITSM Incident Management tool.Ensuring that incidents are identified, logged, categorized, prioritized, and resolved within the agreed upon Service Level Agreements (SLAs). Responsible for managing the incident management process and ensuring that all stakeholders are informed throughout the processResponsible for coordinating with technical teams and stakeholders to identify the root cause of the incidents and implement appropriate remedial actions.Responsible for communicating with stakeholders during the Incident and to ensure that all stakeholders are kept informed of the status of the incident and that appropriate communication channels are established. Show less

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  Giesecke+Devrient

  Oct 2021 - now

  Datacenter operations and management

  • Application Support Team Lead

    Dec 2022 - now

  • Network Operations Center Engineer

    Oct 2021 - Nov 2022