
Timeline
About me
Customer service agent at Fever | Customer relationship Management (CRM)
Education

Universidad de margarita
2014 - 2018Estudiante de idiomas modernos language interpretation and translation
Experience

Interkontac c.a
Aug 2014 - May 2015Telemarketing agentCustomer service agent.

C&a brasil
Aug 2018 - Aug 2019Staff manager• Planned sales strategies to meet daily goals at C&A Brasil.• Scheduled staff work hours and holidays for efficient operations.• Attended video call meetings to discuss sales growth strategies.

Taberna o muiño
May 2021 - Dec 2024ChefServicio de atención al cliente en el ámbito de hostelería.

Fever
Dec 2024 - nowCustomer service agent• Provide online customer service through live chats and phone calls, addressing client inquiries and resolving issues promptly.• Manage changes to client purchases based on their needs, ensuring a seamless and personalized experience.• Collaborate with team members to optimize customer satisfaction and retention, contributing to overall company success.
Licenses & Certifications
- View certificate
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Comercio electrónico
Google digital academy (skillshop)Sept 2023 - View certificate
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Business english certification test
International business management institute (ibmi) 
Transactional hotel reservations
Fedeto formaciónNov 2024- View certificate
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Certificado oficial ef set 60/100 (b2 upper intermediate)
Ef standard english test (ef set)Sept 2024 - View certificate

Fundamentos del marketing digital
The open university - View certificate
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Essential management skill
International business management institute (ibmi)Nov 2022 - View certificate
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General english certification test
International business management institute (ibmi)Nov 2022 - View certificate
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Productividad personal
Google digital academy (skillshop)Aug 2019 - View certificate

Gestión de comunidades virtuales
Cursos gratis 🎯⎜gdoce.esJul 2022
Languages
- inInglés
- poPortugués
- esEspañol
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