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Alexandre Faria Zugna

Alexandre Faria Zugna

Telemarketing Agent

Followers of Alexandre Faria Zugna49 followers
location of Alexandre Faria ZugnaCaldas de Reyes, Galicia, Spain

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  • Timeline

  • About me

    Customer service agent at Fever | Customer relationship Management (CRM)

  • Education

    • Universidad de Margarita

      2014 - 2018
      Estudiante de idiomas modernos Language Interpretation and Translation

  • Experience

    • Interkontac C.A

      Aug 2014 - May 2015
      Telemarketing Agent

      Customer service agent.

    • C&A Brasil

      Aug 2018 - Aug 2019
      Staff Manager

      • Planned sales strategies to meet daily goals at C&A Brasil.• Scheduled staff work hours and holidays for efficient operations.• Attended video call meetings to discuss sales growth strategies.

    • Taberna O muiño

      May 2021 - Dec 2024
      Chef

      Servicio de atención al cliente en el ámbito de hostelería.

    • Fever

      Dec 2024 - now
      Customer Service Agent

      • Provide online customer service through live chats and phone calls, addressing client inquiries and resolving issues promptly.• Manage changes to client purchases based on their needs, ensuring a seamless and personalized experience.• Collaborate with team members to optimize customer satisfaction and retention, contributing to overall company success.

  • Licenses & Certifications

    • Comercio electrónico

      Google Digital Academy (Skillshop)
      Sept 2023
      View certificate certificate

    • Business English Certification Test

      International Business Management Institute (IBMI)
      View certificate certificate

    • Transactional Hotel Reservations

      Fedeto Formación
      Nov 2024

    • Certificado oficial EF SET 60/100 (B2 Upper Intermediate)

      EF Standard English Test (EF SET)
      Sept 2024
      View certificate certificate

    • Fundamentos del Marketing Digital

      The Open University
      View certificate certificate

    • Essential Management Skill

      International Business Management Institute (IBMI)
      Nov 2022
      View certificate certificate

    • General English Certification Test

      International Business Management Institute (IBMI)
      Nov 2022
      View certificate certificate

    • Productividad Personal

      Google Digital Academy (Skillshop)
      Aug 2019
      View certificate certificate

    • Gestión de comunidades virtuales

      CURSOS GRATIS 🎯⎜GDOCE.ES
      Jul 2022
      View certificate certificate