Rawan Omar

Experience

• 

  QNIE ( Vodafone)

  Sept 2011 - May 2013

  Data Entry
• 

  University of Calgary in Qatar

  May 2013 - now

  Company Industry: Education, Nursing , and Library Job Role: Support Services - Providing IT support for staff and students- Troubleshooting for software/hardware problems- Creating and restoring images- Network Mapping- Installation and maintenance of software/hardware- Configuring and Registering IP phone via VPN in Ooredoo website. - Troubleshooting broken connections - Patching new connections from patch panels in the server to the switches - Setting up new computer Laboratories and new offices- Creating new users and adding them to Active Directory - Creating new Outlook Email Profiles- Troubleshooting Printers and scanners and Adding new users to Printers- Tracking hardware Assets- Manages the inventory of desktop and laptop computers- Video conferencing systems using Polycom system, Vidyo, Teams,Webex and Zoom-CCTV-Troubleshooting remotely by using ( Teamviewer, Anydesk and Bomgar) عرض أقل

  • IT Support Specialist

    May 2022 - now

  • Technology Support Technician

    May 2013 - now