Rawan Omar

Rawan omar

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location of Rawan Omarالدوحة قطر
Phone number of Rawan Omar+91 xxxx xxxxx
Followers of Rawan Omar1000 followers
  • Timeline

    Sept 2011 - May 2013

    Data Entry

    QNIE ( Vodafone)
    Current Company
    May 2013 - now

    IT Support Specialist

    University of Calgary in Qatar
    Doha, Qatar
  • About me

    IT Support Specialist at University of Calgary

  • Education

    • College of north atlantic - qatar

      2008 - 2010
      Diploma information technology ( hardware )
  • Experience

    • Qnie ( vodafone)

      Sept 2011 - May 2013
      Data entry
    • University of calgary in qatar

      May 2013 - now

      Company Industry: Education, Nursing , and Library Job Role: Support Services - Providing IT support for staff and students- Troubleshooting for software/hardware problems- Creating and restoring images- Network Mapping- Installation and maintenance of software/hardware- Configuring and Registering IP phone via VPN in Ooredoo website. - Troubleshooting broken connections - Patching new connections from patch panels in the server to the switches - Setting up new computer Laboratories and new offices- Creating new users and adding them to Active Directory - Creating new Outlook Email Profiles- Troubleshooting Printers and scanners and Adding new users to Printers- Tracking hardware Assets- Manages the inventory of desktop and laptop computers- Video conferencing systems using Polycom system, Vidyo, Teams,Webex and Zoom-CCTV-Troubleshooting remotely by using ( Teamviewer, Anydesk and Bomgar) عرض أقل

      • IT Support Specialist

        May 2022 - now
      • Technology Support Technician

        May 2013 - now
  • Licenses & Certifications

    • Itil v4

      Peoplecert
      Dec 2022