Rawan Omar

Rawan Omar

Data Entry

Followers of Rawan Omar1000 followers
location of Rawan Omarالدوحة قطر

Connect with Rawan Omar to Send Message

Connect

Connect with Rawan Omar to Send Message

Connect
  • Timeline

  • About me

    IT Support Specialist at University of Calgary

  • Education

    • College of North Atlantic - Qatar

      2008 - 2010
      Diploma Information Technology ( Hardware )
  • Experience

    • QNIE ( Vodafone)

      Sept 2011 - May 2013
      Data Entry
    • University of Calgary in Qatar

      May 2013 - now

      Company Industry: Education, Nursing , and Library Job Role: Support Services - Providing IT support for staff and students- Troubleshooting for software/hardware problems- Creating and restoring images- Network Mapping- Installation and maintenance of software/hardware- Configuring and Registering IP phone via VPN in Ooredoo website. - Troubleshooting broken connections - Patching new connections from patch panels in the server to the switches - Setting up new computer Laboratories and new offices- Creating new users and adding them to Active Directory - Creating new Outlook Email Profiles- Troubleshooting Printers and scanners and Adding new users to Printers- Tracking hardware Assets- Manages the inventory of desktop and laptop computers- Video conferencing systems using Polycom system, Vidyo, Teams,Webex and Zoom-CCTV-Troubleshooting remotely by using ( Teamviewer, Anydesk and Bomgar) عرض أقل

      • IT Support Specialist

        May 2022 - now
      • Technology Support Technician

        May 2013 - now
  • Licenses & Certifications

    • ITIL V4

      PeopleCert
      Dec 2022