Saad Akhter

Experience

• 

  GIK Science Society

  May 2019 - Jul 2020

  Vice President
• 

  Peoples Steel Mills Ltd

  Jul 2019 - Aug 2019

  Intern

  •Learned about the production of different grades of Alloy Steels from Scrap to finished products. •Understood the in depth mechanisms of EAF(Electric Arc Furnace), LF(Ladle Furnace), VD(Vacuum Degassing), VOD(Vacuum Oxygen Decarborization).•Learned about Continuous Casting, Tundish Metallurgy, Secondary Cooling, Defects in Cast Product and Ingot Casting.•Worked in the Quality Assurance Department along with the Metallography labs.•Observed the working of SEM and TEM.

• 

  Ibex. Pakistan

  Jul 2020 - Oct 2020

  Content Executive
• 

  US Mobile

  Oct 2020 - Oct 2021

  • Technical Support Engineer

    Feb 2021 - Oct 2021

  • Product Support Specialist

    Oct 2020 - Feb 2021
• 

  Airlift Technologies

  Oct 2021 - Aug 2022

  - Managed the Overall Operational & Inventory Health of 4 Dark Stores in the South Zone, along with building Robust Processes through Data Driven Solutions to ensure optimum Productivity and Smooth Ops.- Owned the P&L for the 4 Dark Stores in the Zone while working with the Market Strategy & Ops team on the vision to deliver CM4 Profitability along with maintaining strong customer experience.-Reduced Burn by 30% across 2 Dark Stores of the Zone by reducing Disposals and Electricity costs.- Maintained the customer first approach through continuous improvements on operating metrics like order processing times, OOS, product quality complaints etc. Show less - Cross-functional collaboration with Retail, Supply, Delivery, Growth and Product teams to achieve optimum metrics and maintain operational efficiency. - Conducted Stress Testing [Increasing customer orders from 600/day to 1000/day while keeping the workforce constant] successfully at the Dark Store on the front lines in collaboration with all the relevant departments – 89.16% orders processed in under 10 minutes, 98.67% order accuracy, quality complaints: 1.98% – 7th Nov - 29th Nov.- Devised a strategy for reducing product quality complaints of the fastest moving SKUs by conducting regular RCAs, QAs and spot checks in order to ensure that only the premium quality products are being delivered to the customers.- Aligned the Fastest moving SKUs closest to the packing tables to ensure optimum order processing times. Show less

  • Retail Area Manager

    Apr 2022 - Aug 2022

  • Warehouse Operations Manager

    Oct 2021 - Jun 2022
• 

  US Mobile

  Aug 2022 - now

  Marketing Business Analyst

  - Developed comprehensive marketing dashboards using Google Sheets and Google Looker Studio to analyze week-on-week metrics, facilitating the identification of pain points with our email responses and the strategizing of optimum solutions to enhance customer conversion rates. The Dashboard also provided an overview of each marketing campaign along with tag analysis.- Conducted qualitative and quantitative analyses on customer churn reasons, leveraging the data to redesign the port-out form (customer churned data) on the Admin Portal. This improved the storage of customer churn data for better analysis and reporting. Additionally, overhauled transactional email templates on SendGrid (A tool that allows us to deliver transactional emails to our customers based on various triggers) to ensure consistency and clarity across communications.- Developed and helped in the implementation of 4 marketing email campaigns aimed at re-engaging churned customers. This included formulating strategies to pitch new and improved plans based on previous customer feedback and churn data.- Developed a plans comparison dashboard that streamlined the retention process by providing clear comparisons between old and new plans. This tool increased the efficiency of retention chats and emails by presenting tailored retention plans with better pricing and features.- Implemented a Snooze Policy for marketing emails, ensuring timely follow-ups with unresponsive customers, thus improving customer response and conversion rates.- Developed a comprehensive use case document for popup store managers requiring limited actions access on the Admin Portal (AP). Collaborated cross-functionally with the engineering team to design and implement a customized AP version. Conducted thorough testing of the AP version to ensure functionality and provided extensive training to the store manager for effective use of the customized AP. Show less