Andrea Doolittle, MPA

Experience

• 

  Montgomery County Alcohol, Drug Addiction & Mental Health Services (ADAMHS) Board

  Apr 2011 - Mar 2013

  ➤ Owned overall Claims and Enrollment operations, including into the Multi-Agency Community Services system (MACSIS) and Great Officer Solution Helper (GOSH).➤ Performed initial review of agency claim files and assurance of appropriate claims adjudication, tracking for payment.➤ Oversaw weekly report maintenance, State enrollment & claims reports, and local IS Department report development.➤ Managed agency appeals for claims reconsideration, enhancing enrollment and payment flow to agencies via MACSIS.➤ Developed, implemented, and communicated new policies and procedures for the Claims and Enrollment Departments.➤ Directly supervised and coached staff within the Claims, Enrollment, and Member Maintenance Departments.➤ Prepared and distributed biweekly payroll, made yearly merit adjustments, and handled retirement/termination payouts. Show less ➤ Directly owned the implementation of the VRP3 project, including identifying and troubleshooting any problems.➤ Promptly reported progress of the project to ODADAS, while monitoring milestones for all services performed.➤ Effectively served as liaison between the State and providers, relative to member maintenance and claims processing.➤ Supported the Manager of Claims, Enrollment, Member Maintenance, and HR with various Human Resources functions.➤ Handled personnel file maintenance, while managing the vacation/leave reporting system and the employee manual.➤ Served as liaison to Administrative Service Management (ASM) Boards, Claims, IS, and Behavioral Health Departments.➤ Processed member enrollment and eligibility into MACSIS, and helped solve claims, enrollment, and eligibility issues.➤ Ensured the timely, accurate resolution of claims received from contracted and network providers, and ASM Boards.➤ Proactively took on other tasks as needed, including functioning as Payroll and Benefits Administrative back-up. Show less

  • Manager – Claims, Enrollment & Member Maintenance

    Jun 2011 - Mar 2013

  • VRP3 Project Coordinator / Claims & Enrollment Specialist

    Apr 2011 - Jun 2011
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  Montgomery County Alcohol, Drug Addiction & Mental Health Services (ADAMHS) Board

  Mar 2014 - Jun 2022

  Director of Administrative Services

  ➤ Successfully playing a critical role, serving as a strategic thought partner and direct report to the Executive Director.➤ Partnering in strategic decision-making and operations, while serving as a hands-on, and participative Manager.➤ Effectively driving efforts to maximize and strengthen internal capacity, resulting in a high-impact organization.➤ Supporting the Board in enhancing funding potential and quality programming, ensuring a high-impact organization.➤ Contributing to formulating the organization's future direction, while also supporting tactical initiatives.➤ Leading and developing an internal team to support Claims/Enrollment, HR, and Organization and Policy Development.➤ Proactively developing administrative strategies across HR, Facilities, Maintenance, as well as Program Supports.➤ Establishing performance measure that support the strategic direction, and directing implementation of business plans.➤ Fully participating in planning for the Human Services Levy funding process, including providing information.➤ Attending local, State, and business-related meetings to effectively represent ADAMHS and enhance staff development.➤ Enhancing compensation and benefits, and serving as Civil Rights and 504 Coordinator, and AAR and EEO Officer.➤ Developing a comprehensive training program to educate employees regarding staff tools, policies, and procedures. Show less

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  MORPC

  Jun 2022 - now

  Human Resources Director