Experience

• 

  Hcltech

  Sept 2020 - Mar 2023

  Key Roles ::1. Managing, developing, and training the service desk team. 2. Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. 3. Appraise Service Desk Analysts’ performance, provide feedback, take corrective actions and oversee their training and development, through coaching and mentoring.4. Manage and coordinate escalation of urgent and complicated support issues to correct IT team.5. Maintain alignment with Global Service Desk on process and tool documentation, management, controls, and improvement/corrective projects. 6. Build operational capability. Show less

  • Subject Matter Expert

    Oct 2021 - Mar 2023

  • Analyst

    Sept 2020 - Oct 2021
• 

  Adobe

  Mar 2023 - now

  System administrator