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Odwayne Lawes

Odwayne Lawes

Technican

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location of Odwayne LawesJamaica

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  • Timeline

  • About me

    Information Technology Senior Associate at PwC

  • Education

    • Portmore Community College

      2013 - 2017
      Associate's degree Computer Service and Electronics Pass

      Activities and Societies: Students' Union, Marketing Committee Detecting and removing computer viruses, update software, install firewalls and security programs, upgrade computer memory. Connecting and configuring Internet and network connections, along with diagnosing electronic issues.

  • Experience

    • Portmore community College

      May 2017 - Jun 2018
      Technican

    • ScanBox LLC.

      May 2017 - Mar 2020
      Systems Engineer

      Managing and monitoring all installed systems and infrastructure. Installing, configuring, testing and maintaining operating systems, application software and system management tools. Ensuring the highest levels of systems and infrastructure availability.

    • PwC

      Mar 2020 - now
      Information Technology Associate

      Receives work from and responds to service center tickets, walk-in or internal help requests.Successfully troubleshooting and resolving or escalating problems in a timely manner while following consistent, standard approaches.Preparing local infrastructure and end-user systems as applicable based on defined standards and processesComplying with standard operating procedures and checklists in delivering quality solutions and services.Documenting all work, including research and resolution related to service requests, in a call tracking systemAssisting with local infrastructure support as directed by the support teams regionally and through service providers contracted by PWC Show less

  • Licenses & Certifications

    • OnBase Cirtified Installer

      Hyland
      Dec 2018

    • Perceptive Content Administrator

      Hyland
      Aug 2018

    • Fundamentals of Digital Marketing

      Google
      Dec 2019

  • Volunteer Experience

    • Technical Support

      Issued by Registry Generals' Department on Jun 2017
      Registry Generals' DepartmentAssociated with Odwayne Lawes