Alexandria Wilcox

Experience

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  Olive Crest

  Aug 2010 - Jun 2011

  Youth Partner

  Responsible for supervising youth in a level 12 residential group home setting. Exhibit positive behavior and encourage the residents to apply the behaviors in everyday scenarios. Demonstrate and teach successful life skills for the residents to utilize. Crisis management and behavioral modification.

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  Macy's

  Jun 2011 - Aug 2012

  Bridal Consultant

  Assists registering couples achieve a complete registry by walking the couple through the entire Home Store department during an appointment. Resolving customer problems and concerns in an efficient and pleasant manner. Successfully prioritize tasks and completes tasks in a timely manner. Track merchandise orders from all resources, and updates the customer as needed.

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  Wells Fargo

  Jun 2012 - Mar 2015

  Lead Teller

  Demonstrating and Coaching to provide excellent customer service in all customer interactions, managing and resolving customer conflicts and escalating to the necessary departments, following procedures to minimize errors and reduce fraud, as well as providing information to customers on new products and services. Conduct extensive research and investigation when customer accounts are compromised and directing it to the proper channel.

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  DogVacay

  Mar 2015 - Sept 2016

  Customer Care Associate

  Provide world-class customer services to all users of the website via email and phone. Educate our Hosting users on best practices and how to navigate the site. Efficiently wear multiple hats in the office, having to be flexible and think well on my feet. Communicating and collaborating with other departments to meet company goals.

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  Rinse

  Oct 2015 - Oct 2016

  Valet

  Being the face and front line of the company! Efficiently receiving customer orders, processing them and providing face-to-face customer service should any issues or questions arise. Effectively communicating with customers our brand and how it would benefit them.

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  Groza Learning Center

  Oct 2016 - Feb 2017

  Office Administrator

  Responsible for all the administrative processes within the Office, as well as providing general secretarial support to enable the smooth and effective running of the office. Direct liaison and assistant for the Director of Education. Ensuring all student records are securely entered to the appropriate databases. Coordinating all office outings, team-building and activities.

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  The Bouqs Company

  Feb 2017 - Jun 2017

  Customer Experience Representative

  Assist customers via email, phone and chat to resolve simple and escalated issues. Educate customers, vendors and partners on our product and services. Coach and motivate team members. Meet and exceed aggressive goals provided by management.

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  Arizona Department of Economic Security

  Jun 2017 - Sept 2017

  Eligibility Specialist
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  Houzz

  Sept 2017 - Jun 2019

  • MP Customer Support Quality Analyst

    Jun 2018 - Jun 2019

  • Marketplace Customer Support Specialist

    Sept 2017 - Jun 2018
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  HopSkipDrive

  Jun 2019 - Jan 2021

  Operations Associate

  Managed multiple markets and onboarding of drivers in Arizona, Colorado, Texas, DMV and Washington, recruited and onboarded over 350 CareDrivers onto our platform, assisted drivers in completing and staying compliant with Background Checks (Online, FBI, Government), Fingerprinting & necessary documents. In charge of researching, establishing, and maintaining partnerships with local vendorsInterview and onboard drivers onto the platform – download/walkthrough of driver app, driver expectations, etc. Show less

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  NimbleRx

  Jan 2021 - Jul 2021

  Recruiting Coordinator

  Scheduling sourcing calls with recruiters, hiring managers, and team members with ATS provided full-cycle recruiting for entry-level positions: Customer Support & Pharmacy Techs and for 1099 contractors.being the first point of contact for new hires, hosting first-day orientation, and completing the onboarding process with our HRIS system, analyzed our Candidate Experience Surveys to find trends and ensure candidates had a consistent world-class interviewing experience and managed training records for company trainings (HIPAA, Sexual Harassment, DE&I). Show less

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  HopSkipDrive

  Jul 2021 - now

  Developed and deliver a robust training plan for the company's operations teams, owned and updated the internal knowledge base, revamped the department's documentation process, and maintained a 95% satisfaction score across new hires and hiring managers Hired, trained, and managed a team of frontline specialists across the US, consistently hit target supply goals across multiple markets, built and managed vendor relationships, and assisted drivers in becoming and staying compliant throughout the driver onboarding process.

  • Learning & Development Facilitator

    Aug 2024 - now

  • Operations Training Manager

    Nov 2021 - Aug 2024

  • CareDriver Operations Manager

    Jul 2021 - Nov 2021