Experience

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  Ibm

  May 2010 - May 2014

  Management consultant

  Directed digital solution delivery for Bell Mobility, reducing product launch timeframes and creating a reusable framework for telecom projects.

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  Altisource

  May 2014 - Feb 2016

  Product manager

  Developed automated loan origination solutions and analytics dashboards, improving real-time decision-making and reducing resource needs by eliminating 4 FTEs annually.

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  Canada health infoway

  Feb 2016 - Feb 2017

  Product manager

  Delivered the PrescribeIT project, creating a scalable digital prescription platform that reduced manual processes, minimized errors, and supports ongoing user growth.

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  Cibc

  Feb 2017 - Jun 2018

  Product owner

  Drove mobile banking app launches, enhancing customer satisfaction, reducing call center volume and development costs, and boosting app adoption through agile sprints.

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  Adesa

  Jun 2018 - Jun 2019

  Senior product owner

  Improved B2B vehicle sales and digital auction platforms while implementing agile methodologies that reduced time-to-market and were adopted across multiple departments.

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  Central 1

  Jun 2019 - Jun 2020

  Senior product manager

  Implemented a small business banking suite and AI-driven engagement strategies for credit unions, increasing customer engagement and optimizing service response times.

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  Hitachi energy

  Jun 2020 - Jun 2021

  Senior product manager

  Managed a scrum team to deliver AI-driven product iterations and IoT platform enhancements, coordinating efforts across APAC and Europe.

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  Bell

  Jun 2021 - Jun 2022

  Senior product manager

  Managed the modernization of Bell.ca eCommerce by delivering a transformation project ahead of schedule and introducing scalable workflows to minimize manual processes.

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  Hsbc

  Jun 2022 - Jun 2023

  Senior product manager

  Oversaw data-driven marketing campaigns, budget management, and the development of an AI-driven framework that improved lead conversion rates and YoY pipeline value.

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  Kpmg

  Jun 2023 - now

  Senior product manager

  Led initiatives to launch GenAI banking solutions, establish recurring revenue through AI-driven customer engagement, scale Data-as-a-Product platforms, and oversee Adobe Experience Manager migration.