Experience

• 

  Methodist medical center

  Jan 1987 - Jan 1997

  Help desk specialist

  Resource Staffing Assistant. Help Desk Support to Nursing Community. Document management. Development and management of technical and business policies and procedures.

• 

  Osf healthcare

  Jan 1997 - Jan 2000

  Pc support specialist

  Provided support for the Local Area Network. Server Administration. Provided Desktop Support. Digital Imaging System Administration. Project Management & Documentation Management. Authored IT job descriptions

• 

  Caterpillar inc.

  Oct 2000 - now

  Responsible for Global Data Defect Management, International Ocean Carrier Management, & Freight Forwarder Management Responsible for Global Data Quality Management, North America International Carrier Management and Freight Forwarder Management and governance. Manage root cause corrective action cases. Project leadership for global projects that are focused on improving data quality for overall visibility. Team Lead - Application Development and Support - IBM Business Process Management (BPM) & Operational Decision Management (ODM) Center of Excellence Team. My roles include team leadership, Business Requirements Elicitation and Management, Business Analyst, High Level Process Modeling, Quality Testing of the Applications. Tools: IBM Business Process Manager - Advanced, IBM Operational Decision Manager, Mingle, Target Process, & Rally. Manage the Program, Mentor Project Managers, Participate in strategic planning session, Advise and Communicate Applied the 6 Sigma methodology to develop and improve various business processes. Manage the program – program reporting, cost management, strategic planning and execution, change management. Provided network operational support. Project Management Services. ITIL Framework process development and alignment. Managed the disaster recovery plans for Network Services. Created a New Employee guide & process documentation. Quality Assurance. Product Testing and Evaluations. Provided application support to various Legal systems. Desktop support. Provided Local Area Network & Server Administration. Information Security Management.

  • Transportation Specialist

    Aug 2022 - now

  • Senior Transportation Analyst

    Sept 2016 - Aug 2022

  • Team Lead

    Jul 2012 - Aug 2016

  • IPT Program Manager

    Oct 2011 - Jul 2012

  • Certified 6 Sigma Black Belt

    Aug 2008 - Oct 2011

  • Program Manager

    Aug 2006 - Aug 2008

  • IT Analyst/Senior IT Analyst/IT Project Manager

    Jan 2003 - Aug 2006

  • PC/Network Support Analyst

    Oct 2000 - Jan 2003