Harminder Kumar

Experience

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  Pizza Hut

  Feb 1999 - Feb 2000

  Team Member

  Demonstrated ability to easily adapt work style to benefit the fluctuating needs of business Was handling my own team of 12 CCP's for Media portfolio within the New Accounts Department; Team Member, Front of the House Served in first line customer service capacity with responsibility for driving revenue growth while maintaining high service standards. Managed inflow of customers to the restaurant as an Host as well as serving the tables. Managed and resolved customer inquiries with responsibility for adhering to management guidelines and practices involving specific goals and new products and services offerings. Demonstrated the effective ability to interact with a wide range of customers with different personality types and under varied circumstances. Selected to oversee daily operations of floor during absence of floor managers. Show less

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  Green Tourist company

  Mar 2000 - Sept 2001

  Business Coordinator

  Drove revenue growth by interacting regularly with the clients on daily basis and handling company's accounts. Strategically presented and detailed new products and services with a focus on illustrating features and benefits in alignment with specific needs and desires of customers. Consistently adhered to high quality service standards while serving in first-line customer support capacity. Demonstrated efficient customer handling skills with ability to address and resolve customer inquiries and issues in a timely and accurate manner. Consistently increased customer satisfaction metrics while maintaining extraordinary customer service to the clients. Show less

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  Dell Technologies

  Nov 2001 - Nov 2002

  Technical Helpdesk Executive

  Served in first line technical helpdesk capacity with responsibility of providing technical support to the customers with their computer software or hardware queries in the easiest and quickest possible way while maintaining high service standards. Demonstrated efficient customer handling skills with the ability to solve the query of the customer by providing a first time resolution. Maintained call reports for the team members to provide accurate and timely feedback to them to enhance their customer service as well as technical skills. Show less

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  Hsbc india pvt limited

  Feb 2003 - Apr 2003

  Technical Banking Assistant

  Served as first line support with responsibility for answering car loans related questions by the customers, as well as managing no objection certificates to be presented to the customers by providing support and also updating customer files. Demonstrated excellent problem solving skills by handling customer queries in timely manner. Updating Customer's records with correct paper work by maintaining the accuracy of the records.

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  American Express India Pvt. Ltd

  Jul 2004 - Dec 2009

  Team Captain

  Was working within Global Service Centre located in India for American Express based in US; required to work in accordance and comply with the same processes, procedures, and compliance guidelines mandated in the US. Conduct in-depth analysis and processing of credit card applications with fraud concern. Provide hands-on assistance and support to customers and retailers involved in fraud cases.Serve in leadership role providing guidance and mentorship to team members based on call monitoring and data quality checks. Plan and direct key projects, including selection for Six Sigma Green Belt training initiative. Regarded as SME with responsibility for creating and preparing training material, and administering process related training sessions for new hires. Continuously monitor the quality of calls and data checks to verify progress and to support additional training strategies and performance metrics excellence for new hires. Generate and present weekly performance reports and action plans to optimize staff process knowledge. Analyze overall effectiveness of hands-on training, as well as identify any weak links in the process to support continuous process improvements. Serve as first line support with responsibility for answering process related questions from team members, as well as managing escalated calls and providing support during peak call volume. Earned promotion into lead role, from initial Analyst position, following excellent performance evaluations and consistent career success; function as back-up to team leader as requested Show less

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  American Express

  Jul 2004 - Dec 2009

  Team Lead
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  Paws in Vogue

  Mar 2011 - Jan 2013

  Director
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  RV Online Gaming Private Limited

  Mar 2018 - Nov 2019

  Growth Marketing Manager

  Marketing Manager/Project Manager

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  RV Online Gaming Pvt Ltd

  Mar 2018 - May 2019

  Growth Marketing Manager
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  HSBC

  May 2019 - May 2021

  Assistant Manager
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  Egon Zehnder

  Jun 2021 - now

  Fast-track career growth: Promoted to Senior Analyst in 1.7 years (average 3.5 years)• Handling a team of 10 people taking care of Learning, Productivity, Work allocation, Workflow & Stakeholder managementMy Role: Work on Candidate Profiles, Company Reports and Snapshots, Secondary Research & Relationship Mapping, Board Analysis, Management Appraisals, Org Charts & Company Structure Analysis. Key Member of the L&D team responsible for running training sessions & for Onboarding the New Joiners. Creating & Executing "Talent Sourcing" strategy; Understanding & mapping the talent landscape; Screening & Identifying Candidates/ Companies based on Client-Specific requirements; Building talent pipeline for medium and long-term hiring; Initial connect via mails & calls with the candidates & Presenting them to Recruiters & Consultants.Varied People & Company mapping requests to identify relevant candidates for Hiring AssignmentsWork on various knowledge management projects to identify Business development opportunities. Supervising a team of 5-6 members across various shifts. Allocating work to team members, Client Engagement, Workflow management, Utilization & Productivity Management, Client Liaison, Client Communication & Effort Estimation, Cross vertical team Coordination. Mentored Team Members on Product & Work management & responsible for ensuring their performance & quality. Thought partnership with the Global Practice Specialists/ Consultants on key knowledge & Function building initiatives to support the development of the global Practice.>Collaboration: Aligned to India team & collaborating with 5 offices, namely, Mumbai, New Delhi, Bangalore & KCI >Mapping Projects: Frequently leading various comprehensive mapping projects related to C-level executives & board members of several public & pvt cos. of different sectors.>Tools/Software Knowledge: Hands-on Experience of CapIQ by S&P Global, Factiva, BoardEx, & Microsoft Offc Suite (Excel, Word, Ppt, Teams, etc.) Show less Aligned to India Team at Egon Zehnder Information and Research Services.• Primarily responsible for providing research support to EZ’s worldwide offices on key mandates and Knowledge Management projects by leveraging online resources and the EZ database.• Developed and executed talent sourcing strategies for various Leadership Hiring Assignments• Handlled L&D for Research Ops• Managed and executed projects involving Business Development Pitch Presentations, Talent Mapping (Sourcing) Assignments and Reporting Structures, Executive Insider Profiles, Board Analysis Reports, creating profiles for “Star/Interesting” candidates, creating company snapshots, Company Intelligence Reports, Industry and Country Profiles and Thought Leadership Initiatives.• Handle independent searches with Internal Clients (consultants and partners); responsibility included understanding the specifics of the search, candidate skill set and competency requirement, analyzing the markets globally as per agreed specification and negotiating deadlines.• Prepared and delivered final pitch deck to Partner and Client teams on CXO candidates. Managed longlist and shortlist of candidates for Consultants.• Conducted extensive research into the backgrounds of C-Suite & Board candidates and generated strategic pipeline of candidates through creative and advanced Boolean searches, database mining and other resources. Worked on 50+ mapping assignments.• Provide support to associates and consultants with information essential to the completion of the research phase of the leadership search or consulting effort which includes business development opportunities and executive search.• Teamed up with the India team to turn around company’s relations with the key clients in the region. Have worked with the teams in UK, Singapore, US, Brussels, Indonesia, China, India, Dubai and various other geographies and with teams across practice groups including Retail/Consumer/Financial Services/T&C/Industrial. Show less

  • Senior Research Analyst, Executive Search, APAC Region

    Dec 2022 - now

  • Research Operations Analyst

    Jun 2021 - Dec 2022