Aileen Weigel

Experience

• 

  Illinois State University

  Aug 1989 - May 1990

  Resident Assistant

  Counseled and advised resident students on personal & academic concerns. Resident Assistant to floor of 24 female residents. Facilitated educational & social programming - enforced residential hall policies.

• 

  Carpenter Technology

  May 1990 - Jun 1995

  Inside Sales Representative

  Customer Service and Sales Support for extensive line of specialty steel products. Managed stock programs and cultivated new accounts.

• 

  United States Can Company

  Jun 1995 - Apr 2005

  Integration of Supply Chain for US Can and strategic Aerosol customer accounts. Short & long term forecasting by customer, measurement & management of OTIF performance with root cause & corrective action. Onsite Representative for US Can at strategic customer facilities. Established, facilitated and maintained Sales & Operations Planning process within US Can. Conducted monthly demand review meetings. Implemented and trained for use of Demand Solutions & Sales Lynx Forecasting systems within organization. Oversaw between factory production and delivery plans of Aerosol components through multiple facilities. Maintained and regulated Corporate Aerosol component ID log. Prepared production, capacity, procurement and logistics reports for Executive Management. Customer Service and Sales Support for Aerosol Can Division. Processed sales inquiries, orders, artwork, claims & credits. Liason between customers and all disciplines within Corporate environment.

  • CSAM, Customer Service Account Manager

    Nov 2001 - Apr 2005

  • Senior Planning Analyst

    Nov 1998 - Nov 2001

  • Production Planning Analyst

    Mar 1997 - Oct 1998

  • Inside Sales Representative

    Jun 1995 - Feb 1997
• 

  Ball Corporation

  May 2005 - now

  Coordinated & implemented transition of Division's Customer Service structure from Centralized to De-centralized position. Lead mature team of forward-thinking Customer Service Professionals in providing high levels of administrative, functional & technical support to Division's Sales Team as well throughout the Supply Chain. Oversee performance & effectiveness of key activities performed by the Regional Sales Specialist Team. Responsible for preparation & distribution of key divisional reports required on daily, weekly, monthly & quarterly basis and used by various internal departments. Active in Division's business forecasting process. Responsible for organization, input and modification of annual sales budgets and monthly & quarterly forecasts within Division's forecasting platforms. Currently acting in capacities of Business User Group Administrator, DM Forecasting System Super User and CRM MFHP Division Champion. Create training approaches, materials & provide in house training for new systems, technical programs and administrative process within the Sales Division. Actively participate in & lead divisional and departmental continuous improvement, problem solving and lean activities. Provide mediation for Sales, Customer Service and Planning functions on occurrences of Sales, Customer Service, Administrative & process oriented issues. Perform all activities necessary for effective Department Management such as setting goals & objectives, employee training and development, conducting staff meetings, monitoring and measuring work, allocating department resources and preparing performance reviews. Show less Managed centralized Customer Service Department consisting of sixteen CSR's. Oversaw demand management processes ensuring accuracy of customer order files, timely order status information & achievement of on time and in full delivery performance. Mediated dialogue and decision making regarding demand priorities between cross functional work teams of Sales, Customer Service & Planning. Compiled, analyzed and reported Sales performance data & facilitated weekly teleconference calls involving Sales, Customer Service, Planning, Operations & Executive Management. Customer Service Champion for Corporations ISight Complaint System researching root cause for error & assigning corrective action responses for complaints impacted by Customer Service. Key participant in Continuous Improvement teams. Managed all aspects of Customer Service Department's transition from use of AS400 ERP system to MFGPRO ERP system in 2007. Responsible for all staffing decisions, identification and coordination of department training and administration of employee performance appraisals. Show less

  • Manager, Regional Sales Administration

    Jan 2008 - now

  • Manager, Inside Sales and Manufacturing Services

    May 2005 - Dec 2007