Experience

• 

  Allphones

  Jan 2010 - Feb 2017

  Roles & Responsibilities,● Oversee day-to-day operations, & design strategy and set goals for growth.● Maintain budgets and optimize expenses, & set policies and processes.● Managing budgets and maximizing profits in a sales environment.● Train new staff members in customer service and selling skills.● Inventory management tracking of stocks and investigating any missing stocks.● Ensure that store supplies are always available and handle inventory requirements.● Conducting stock takes in stores resource person for audits in multiple locations.● Responding to customer complaints & preparing rosters effectively to cater customer traffic efficiently.● Driving sales through maximizing team performance to achieve all KPIs in both stores.● Achieve monthly store connection, DSL and sales target.● Developing, mentoring, training and motivating my team.● Inventory management & visual merchandising and store presentation.● Ad-hoc store administration and banking duties.Achievements,● Vodafone High Achievers Top Business Sales in 2015.● Vodafone High Achievers Post-paid Voice – 110% in 2015.● Top franchised store performance in Vodafone Post-paid within Allphones stores in 2014.● Restructured whole store and merchandise display which increased sales 50% in three months. Show less Roles & Responsibilities,● Recruited, trained, supervised, and appraised staff besides maintaining accurate statistical.● Monitored the operation results and conducted targeted analysis while developing effective measures.● Monitored and reviewed staff and store performance regularly while Organizing, preparing.● Arranging promotional materials and displays to maximize sales through effective merchandising.● Prepared staff rosters effectively to efficiently cater to customer traffic● Maintained health and safety checks in and around the store to ensure customers' and staff's safety.● Handled abnormalities and customer complaints by responding promptly.Achievements● Highest Vodafone upgrade connections in 2013.● Trained more than 15 sales consultants within a span of 7years. Show less

  • Manager | Franchiser | Owner

    Apr 2011 - Feb 2017

  • Store Manager

    Jan 2010 - Apr 2011
• 

  Vodafone business

  Nov 2017 - Jun 2021

  Assistant store manager

  Roles & Responsibilities,● Responsible of store administration and ensure compliance with policies and procedures.● Maintain outstanding store condition and visual merchandising standards.● Emphasize product features based on analysis of customer's needs & technical knowledge of product.● Initiate sales campaigns and follow marketing plan guidelines to meet or exceed sales goals● Providing exceptional customer service at all points.● Excellent leadership skills with proven track record in mentoring training motivating● Stuff training & development of teams in all briefs.Achievements● Vodafone High Achievers Top Sales Performer (April to June 2019). Show less

• 

  Vodafone australia

  Jun 2021 - now

  Roles & Responsibilities,● Assisting with the development of new sales and recruitment strategies.● Assisting the store manager in all areas of daily business operations● Coordinating, monitoring and reporting on daily operations.● Recruiting, training and supervising employees.● Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.● Monitoring and maintaining suitable store inventory levels.

  • Store Manager

    Dec 2023 - now

  • Assistant Store Manager

    Jun 2021 - now