Experience

• 

  Old dominion university

  Aug 2018 - May 2022

  - Managed network availability for over 100 devices within the university's business department.- Provide administrative assistance in ensuring the functionality of applications through MEM, Ivanti, and another management console.- Provided technical support for workstations, networking, and IoT resources.- Troubleshoot POS systems and ensure operationality during high-traffic events.- Maintaining the physical infrastructure of ODU’s Information technology networks. - Maintained the functionality of over 30 patch panels and switches throughout Old Dominion’s network topology. - Ensured operationality of wall ports, ethernet, and fiber cables of over 24,000 students and staff’s workstations and dorms. - Documented and communicated necessary IT information through channels such as ServiceNow and Pinnacle Show less

  • Business IT Engineering Support

    Sept 2021 - May 2022

  • System Administrator and Network Infrastructure Technician

    Aug 2018 - May 2022
• 

  Virginia department of elections

  May 2022 - Aug 2022

  Cybersecurity governance, risk, and compliance analyst

  - Assess the information security compliance and risk posture of multiple election precincts.- Develop Cyber Security policies that align with the NIST framework and the Virginia SEC501-11.4.Implement Cybersecurity risk management standards for physical security, asset inventory, and data management- Identify areas of vulnerabilities, points of failure, and poor security planning within local elections offices.- Develop and test a new network architecture with a variety of network capabilities to determine the optimal network configuration for election precincts. Show less

• 

  Saic

  Nov 2022 - Jul 2023

  Information technology support analyst

  - Operates as the initial point of contact for over 20,000 Navy active, reserver, contractor, and civilian personnel to provide technical support for hardware, systems, sub-systems, and/or applications- Used Active directory and other systems to troubleshoot and analyze users and devices on the network to determine underlying issues- Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or remote into the customer's computer to fix an issue. - Troubleshoot network connectivity issues, working with remote employees on a corporate network- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus Show less

• 

  Rtx

  Jul 2023 - now

  Senior analyst, cyber security and risk management