Experience

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  Ibm

  Jun 2023 - Aug 2023

  Ibm accelerate participant - software development

  The core foundation of the IBM Accelerate summer program is to help high-potential undergraduate students build their skills, grow their network, and inspire confidence in their abilities as they prepare for internships and full-time employment. The program helps boost employability by identifying and equipping students with the skills and readiness they need to make an impact on day one in their future jobs.

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  Emily krzyzewski center

  Jun 2023 - Aug 2023

  Database management program assistant

  - Orchestrated data organization and management by harnessing spreadsheets, categorizing and structuring information to facilitate streamlined analysis, informed decision making, and efficient retrieval of critical data points to keep the flow of the program moving.- Coordinated with teammates in order to synchronize day to day patterns , fostering a collaborative environment that maximized efficiency and ensured seamless workflow continuity

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  North carolina agricultural and technical state university

  Feb 2024 - now

  Nsa - data analytics

  - Successfully assisted numerous customers in resolving a wide range of technical issues, including hardware malfunctions, software errors, and network connectivity issues.- Proficient in diagnosing and resolving technical difficulties related to operating systems (Windows, macOS, Linux), hardware components, peripheral devices, and software applications.- Thrived in a dynamic and fast-paced environment, adept at multitasking and prioritizing tasks to meet service level agreements (SLAs) while maintaining a high standard of quality in customer support.- Actively contributed to team success by sharing insights, best practices, and technical expertise, fostering a collaborative and supportive work environment conducive to achieving collective goals.- Committed to delivering exceptional customer service by actively listening to customer concerns, empathizing with their challenges, and ensuring timely resolution of issues to minimize downtime and disruptions. Show less

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  Honeywell

  Jun 2024 - Aug 2024

  Software engineer

  - Developed and implemented remote fix solutions using coding and software engineering techniques to efficiently resolve technical issues for contracted customers- Designed and managed alarm management systems, utilizing programming skills to automate and enhance monitoring processes.- Coordinated service visits and utilized software tools to ensure compliance with customer SLA agreements and expedite issue resolution- Escalated and tracked quality issues through custom-built software applications to maintain high service standards and improve customer satisfaction- Contributed to the design and development of new onsite and remote technical services, employing software engineering principles to address customers' intelligent building needs- Created and maintained scripts and software tools to support the Southern Remote Buildings Operations technical help desk operations- Collaborated with cross-functional teams to develop and deploy software solutions that enhance service delivery and operational efficiency-Utilized programming and software development skills to automate routine tasks, improving response times and service reliability. Show less