Experience

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  Principal financial group

  Feb 1990 - Mar 1997

  Claims specialist
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  West bend mutual insurance

  Mar 1997 - Aug 2010

  Field claims manager
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  Grinnell mutual reinsurance company

  May 2015 - now

  Field claims representative

  SummaryResponsible for handling insurance claims filed by policyholders. Plans and schedules work needed to process claim, interviews claimant and witnesses, and investigates claims.Primary responsibilities Investigate and process insurance claims filed by policyholders. Interview claimant and witnesses to gather pertinent information. Handle and process variety of claims, including automobile, life, and home insurance claims. Handle property claims involving damage to buildings and structures, or liability claims involving personal injuries or third-person property damage from liability situations, such as motor vehicle accidents, slip and falls, dog bites, or alleged negligent behavior. Inspect property damage to determine extent of damages. Verify that coverage applies through an insurance policy. Evaluate damages to ascertain compensation amount. Consult police and hospital records. Consult with accountants, architects, construction workers, engineers, lawyers, and physicians to get expert evaluation. Examine photographs and statements. Listen to or watch audio or video surveillance. Record data and statements in report. Evaluate all information to determine how claim should be handled. Negotiate with claimant to settle claim. Work with attorneys to defend insurer's position is claim is contested. Issue payout amounts. Prepare and present claims to insurance companies. Show less

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  Grinnell mutual reinsurance

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  Manager - products and procedures

  Responsible for managing a team involved in the strategic development, enhancements and effectiveness of insurance products for commercial, personal and farm lines of business. Organize and analyze data to develop product recommendations, forms and rules that will achieve company goals. Monitor market research and develop reports on industry trends and product offerings. Complete salary evaluation, job descriptions for analyst, work with project manager on projects to completion.