Experience

• 

  2pdf signal, national service

  Jan 2007 - Jul 2008

  Ccis specialist

  ● Basic Server Maintenance ● Basic troubleshooting

• 

  Binaries group sg pte

  Nov 2008 - Dec 2012

  ● Software development - Java App that manages SMS and interact with a rails server● Project Management - SMS notification system, Referral system, Weboffices.● Customer Support

  • Project Manager

    May 2011 - Dec 2012

  • Software Engineer Intern

    Nov 2008 - Apr 2011
• 

  Pocketmath

  Jan 2013 - Nov 2020

  ● Shaping the Product Roadmap - Ensure that our Product Offering stays relevant and competitive in the Ad Tech Industry. Align the Product Roadmap to the interest of the business so that the Product is able to support and fulfil our business goals. ● Manage the Product Team - Guide and facilitate the Product Team to innovate and design better features. Coach the Team on agile product management practices and groom new members. Hiring and administrative work.● Business Development - Attend strategic meetings with different internal stakeholders and VIP customers to grow the business. Identify opportunities and strategize how to get there.● Building Relationships - Identify potential new partners that will help grow the Product in the longer term. Ensure that all partnership are kept close and relevant to our need. Show less ● Team Lead - Helping our VP Product with managing the day to day needs of the Product Team.● Competitor Analysis - Identify critical features that will set us ahead of the competition.● Market Analysis - Survey and talk to key customers to understand their needs and where they see the market moving so that we can better prepare the Product before the market moves.● Product Ownership - Take responsibility of a Product Offering and ensure its delivery within the timeline. Measure the usability of the feature and identify areas for improvement. Depreciate outdated feature/component that no longer brings value to our Users.● Partnerships - Analyse and evaluate potential partner solution and determine its business value. Show less ● Product Owner - Taking ownership of the service portfolio and prioritising service pipeline based on its urgency, importance and significance. Also maintenance of the service catalogue by removing product features which are obsolete or conflicting. ● Customer interactions - Collecting feedbacks from external/internal customers on new product services and requests. Communicating and aligning expectations play a big role in ensuring happy customers getting what they asked for. ● User Stories - Translating user requests into user stories through personas. This helps developers understands the user requirements better and appreciates user pain point. ● Designing feasible solutions - Analysing algorithms and methodologies with developers so that the acceptance criteria are met. Understand the science behind the feature is beneficial later on in better understanding the feature behaviour. ● External Partners - Researching and connecting for potential external partners/solutions when necessary. Show less Development and Operation Manager (Aug 2013 - Sep 2015) ● Team Lead - Being a team lead is more than assigning tasks and ensuring that work is delivered. It is also the responsibility of the team lead to assist, guide and cultivate fellow team members to maximise their potential. ● Automation - Repetitive Tasks are very common in Ops Work. These are not only time consuming, but can quickly become boring after awhile. Automating these process by scripting for different scenario will power up your brain cells and keeps them alert. ● System Maintenance - Ensuring 99% system runtime time is no easy task. ● Technical Assistant - The Dev-Ops Team is the bridge between the developers and the sales. ● Customer feedback - Communicating with the customer allows us to understand their actual needs vs perceived needs. Show less

  • Director Of Product Management

    Sept 2017 - Nov 2020

  • Senior Product Manager

    Apr 2017 - Sept 2017

  • Product Manager

    Oct 2015 - Mar 2017

  • Dev-Ops Manager

    Jul 2013 - Sept 2015

  • Software Engineer

    Jan 2013 - Jun 2013