Experience

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  Us army

  Aug 2017 - now

  Results-driven professional overseeing critical healthcare IT infrastructure with a focus on server management, system administration, and cybersecurity. Responsible for the seamless operation of medical staff applications, ensuring accurate and secure patient data charting. Manages medical staff database accounts, implements user access controls, and maintains data integrity. Additionally, serves as the Unit Information System Security Officer, enhancing overall security posture by successfully implementing new security software. Proactively reduces security threats through comprehensive cyber threat evaluation strategies. Streamlines digital infrastructure setup, facilitates advanced inter-system communication for Tactical Operations Center functionality, and identifies/report vulnerabilities during cybersecurity incidents. Spearheads the implementation of RMF, aligning with DODI 8510.01 and adhering to standards such as NIST, CNSS, DOD, and Army issuances. Show less Deployed to Qatar as a Senior Help Desk Technician, overseeing critical IT functions, including managing user accounts and systems lifecycle. Administered Windows systems for uptime and compliance, continuously monitored network usage to ensure security policy adherence, and developed training manuals to reduce response times. Spearheaded enterprise email provisioning, maintained government-issued iPhones for secure communication, and established a fully functional Help Desk in Jordan for streamlined support processes. Managed the issuance of PKI and PKI-E certificates to enhance data security and orchestrated seamless user and computer management within Active Directory, implementing robust privileges and access controls. Show less Results-oriented Help Desk Technician with a strong track record in troubleshooting and delivering exceptional customer service. Proficient in resolving hardware and software issues, fostering a positive IT environment, and ensuring user satisfaction through effective communication and collaborative problem-solving. Provided comprehensive technical assistance in the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software, contributing to organizational readiness. Accomplished the successful resolution of over 800 trouble tickets, showcasing efficiency, attention to detail, and a commitment to prompt and effective technical support. Reduced help desk tickets by 30% through staff training on effective troubleshooting and problem diagnosis. Deployed to Afghanistan in 2019 as a System Administrator, playing a pivotal role in establishing operational efficiency and managing the end-to-end process of creating and overseeing 300+ user accounts and the hardware life cycle of 300+ machines. Orchestrated seamless user and computer management within Active Directory, ensuring optimal system functionality and organizational efficiency. Show less

  • Server Administrator / ISSO

    Aug 2022 - now

  • Senior Help Desk Technician

    Jul 2021 - Jul 2023

  • Help Desk Technician

    May 2018 - Jun 2021

  • Information Technology Specialist

    Aug 2017 - Apr 2018
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  Microsoft

  Oct 2023 - Feb 2024

  Microsoft software & systems academy (mssa) cybersecurity operations

  Microsoft Software and Systems Academy (MSSA) is an intensive, full-time, 5 Month+ program that incorporates academic and technical training, certification preparation, and practical exercises designed to meet critical industry requirements for Information Technology professionals.Focusing on Cybersecurity Operations, the MSSA program combines rigorous academics and hands-on training with the goal of preparing transiting Service Members and Veterans for technical opportunities with Microsoft and their partners. Show less