Itoro Macauley

Experience

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  Insourcing Limited, Seconded to First Bank of Nigeria Limited

  Feb 2009 - Jan 2017

  Priority Banking Office

  • Spearheaded tailored financial solutions for high-net-worth clients,resulting in a 25% increase in assets under management.• Developed and executed strategic plans to optimize client portfolios,achieving a 30% improvement in investment returns.• Cultivated lasting client relationships through personalized service,leading to a 20% increase in client retention.• Implemented innovative wealth management strategies, resulting in a15% reduction in client portfolio risk.• Collaborated with cross-functional teams to streamline processes andenhance the overall client experience, driving a 20% increase in clientsatisfaction scores. Show less

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  Credit Direct LTD Member of First City Group (FCMB)

  Feb 2009 - Jan 2011

  Direct Sales Executive

  • Spearheaded sales initiatives, surpassing targets consistently, resulting ina 25% increase in revenue within the first quarter.• Cultivated strong partnerships through effective communication andstrategic networking, resulting in a 30% increase in client retention rates.• Developed and executed innovative sales strategies, resulting in a 40%improvement in lead conversion rates and a 20% increase in marketpenetration.• Conducted thorough market analysis to identify emerging trends andopportunities, enabling proactive adjustments to sales approaches andensuring a competitive edge.• Delivered personalized service and addressed client inquiries promptly,resulting in a 95% customer satisfaction rating and positive feedback onproduct knowledge and responsiveness. Show less

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  Skye Bank Plc, Apico Investment House

  Mar 2013 - Jan 2018

  Relationship Manager

  • Spearheaded client relationship initiatives, driving unparalleledsatisfaction and loyalty through personalized solutions.• Optimized client financial objectives, catalyzing revenue growth andmarket positioning through strategic consultation leadership.• Led targeted business expansion strategies, surpassing salesbenchmarks and fostering exponential growth.• Delivered elite service, enhancing satisfaction and reputation throughswift issue resolution and proactive client engagement.• Collaborated seamlessly with cross-functional teams to streamlineoperations, innovate offerings, and exceed expectations. Show less

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  Polaris Bank Ltd.

  Jan 2020 - Feb 2023

  Relationship Manager

  • Drove enduring partnerships through personalized solutions, ensuringunmatched satisfaction and loyalty.• Optimized client financial objectives, catalyzing revenue growth andmarket positioning.• Spearheaded targeted strategies for sales surpassing, fosteringexponential growth and market share.• Provide elite service, enhancing satisfaction and reputation through swiftissue resolution.• Streamlined operations, innovated offerings, and exceeded expectations through seamless teamwork. Show less

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  SAMTL (Sterling Asset Management & Trustees Ltd )

  Jan 2024 - Sept 2024

  Business Development Specialist

  • Identify and nurture key alliances toexpand market reach and drive business growth.• Analyze market trends to devise creativeapproaches for revenue generation and market penetration.• Drive deal closures through effective negotiation withstakeholders, ensuring favorable outcomes. • Provide actionable insights throughcomprehensive market research to inform strategic decision-making. • Drive pipeline development and achieve revenuetargets through targeted lead generation efforts. Show less

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  FIRST BANK NIGERIA LTD

  Sept 2024 - now

  Relationship Manager