Experience

• 

  Klein's family markets

  Sept 2010 - Jul 2021

  -Partnered with Meat Department Manager and associates to ensure seamless operation at one of Klein's Shoprite's top-performing stores -Educated new associates on specialty meat cuts, company operating procedures, and sanitation guidelinesKey Accomplishments in this role- Consistently surpassed goals for shrink, sales, and gross profits- Expanded value-added sales by 25% year over year to increase GP - Oversaw implementation of daily employee food safety training program and ensured quick and complete employee participation in department Show less

  • Meat Manager

    Mar 2021 - Jul 2021

  • Assistant Meat Manager

    Jul 2020 - Mar 2021

  • Journeyman Meat Cutter

    Sept 2010 - Jul 2020
• 

  Ncr corporation

  Sept 2021 - Apr 2022

  Field technician ii

  -Maintained Cisco, Nutanix, Veritas, and Ciena network equipment such as servers, switches, and routers-Supported a wide array of computer hardware in retail settings including registers, self-checkouts, office printers, windows PCs, scanners, and mobile equipment -Troubleshooting everything from network faults and traffic, configuration, to performing installs, and preventive maintenance -Effectively prioritized and managed time to handle calls of different priorities and ensure territory meets SLAs and commitments to customers-Provided friendly and prompt technical support to customers across assigned territories to ensure business continuity and customer satisfaction Show less

• 

  Harford county public schools

  Apr 2022 - Sept 2023

  Endpoint technician

  -Used Microsoft Endpoint Configuration Manager, Intune, and Altiris to manage and deploy software and patches to over 3,000 devices across multiple schools-Investigated, analyzed, and resolved hardware, software, and communication problems on endpoint systems-Provided advanced hardware technical assistance and support; troubleshot and resolved hardware, software, audio/video, and communication failures and conflicts-Evaluated and prioritized incoming work order requests; updated tickets with accurate and timely status-Monitored compliance with IT standards, policies, and procedures; informed management of non-compliance cases Show less

• 

  Maryland lottery and gaming

  Sept 2023 - now

  It technical support specialist ii

  -Manage Nutanix clusters to maintain a virtualized environment running VMware ESXI across multiple sites, ensuring seamless operations and disaster recovery abilities.-Manage, patch, and troubleshoot operating systems including Windows 10/11, Microsoft Windows Server, and Linux, ensuring system stability and safeguarding critical data.-Collaborate closely with the network engineer to maintain and optimize Cisco network equipment, including switches, ASAs, and Firepower NGFWs across multiple sites throughout Maryland, bolstering network security and reliability. Show less