Brad Baker

Brad baker

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location of Brad BakerBelcamp, Maryland, United States
Phone number of Brad Baker+91 xxxx xxxxx
Followers of Brad Baker17 followers
  • Timeline

    Sept 2010 - Jul 2021

    Meat Manager

    Klein's Family Markets
    Phoenix, Maryland, United States
    Sept 2021 - Apr 2022

    Field Technician II

    NCR Corporation
    Apr 2022 - Sept 2023

    Endpoint Technician

    Harford County Public Schools
    Current Company
    Sept 2023 - now

    IT Technical Support Specialist II

    Maryland Lottery and Gaming
  • About me

    IT Technical Support Specialist II

  • Education

    • Aberdeen high school

      2008 - 2012
      High school diploma
  • Experience

    • Klein's family markets

      Sept 2010 - Jul 2021

      -Partnered with Meat Department Manager and associates to ensure seamless operation at one of Klein's Shoprite's top-performing stores -Educated new associates on specialty meat cuts, company operating procedures, and sanitation guidelinesKey Accomplishments in this role- Consistently surpassed goals for shrink, sales, and gross profits- Expanded value-added sales by 25% year over year to increase GP - Oversaw implementation of daily employee food safety training program and ensured quick and complete employee participation in department Show less

      • Meat Manager

        Mar 2021 - Jul 2021
      • Assistant Meat Manager

        Jul 2020 - Mar 2021
      • Journeyman Meat Cutter

        Sept 2010 - Jul 2020
    • Ncr corporation

      Sept 2021 - Apr 2022
      Field technician ii

      -Maintained Cisco, Nutanix, Veritas, and Ciena network equipment such as servers, switches, and routers-Supported a wide array of computer hardware in retail settings including registers, self-checkouts, office printers, windows PCs, scanners, and mobile equipment -Troubleshooting everything from network faults and traffic, configuration, to performing installs, and preventive maintenance -Effectively prioritized and managed time to handle calls of different priorities and ensure territory meets SLAs and commitments to customers-Provided friendly and prompt technical support to customers across assigned territories to ensure business continuity and customer satisfaction Show less

    • Harford county public schools

      Apr 2022 - Sept 2023
      Endpoint technician

      -Used Microsoft Endpoint Configuration Manager, Intune, and Altiris to manage and deploy software and patches to over 3,000 devices across multiple schools-Investigated, analyzed, and resolved hardware, software, and communication problems on endpoint systems-Provided advanced hardware technical assistance and support; troubleshot and resolved hardware, software, audio/video, and communication failures and conflicts-Evaluated and prioritized incoming work order requests; updated tickets with accurate and timely status-Monitored compliance with IT standards, policies, and procedures; informed management of non-compliance cases Show less

    • Maryland lottery and gaming

      Sept 2023 - now
      It technical support specialist ii

      -Manage Nutanix clusters to maintain a virtualized environment running VMware ESXI across multiple sites, ensuring seamless operations and disaster recovery abilities.-Manage, patch, and troubleshoot operating systems including Windows 10/11, Microsoft Windows Server, and Linux, ensuring system stability and safeguarding critical data.-Collaborate closely with the network engineer to maintain and optimize Cisco network equipment, including switches, ASAs, and Firepower NGFWs across multiple sites throughout Maryland, bolstering network security and reliability. Show less

  • Licenses & Certifications

    • Cisco certified network associate

      Cisco
      Aug 2023
    • Heartsaver cpr/aed

      American heart association
      May 2021
    • Comptia a+

      Comptia
      Aug 2020
    • Comptia security+

      Comptia
      Jul 2021
    • Microsoft certified: azure fundamentals

      Microsoft
      Jan 2023
    • Comptia network+

      Comptia
      Jul 2021
    • Comptia secure infrastructure specialist

      Comptia
      Jul 2021