
Timeline
About me
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Education

New york university
2014 - 2016Certificate in creative writing creative writing (non-fiction) continuing educationThis certificate program is designed to provide knowledge and experience in the student's chosen area of concentration--fiction or nonfiction. Through a sequence of beginning and advanced courses, as well as a tutorial and final project, the certificate enables students to acquire skills, develop a portfolio, and refine career goals necessary to the pursuit of a life in writing. This certificate is awarded to students who successfully complete five courses in their area of concentration as… Show more This certificate program is designed to provide knowledge and experience in the student's chosen area of concentration--fiction or nonfiction. Through a sequence of beginning and advanced courses, as well as a tutorial and final project, the certificate enables students to acquire skills, develop a portfolio, and refine career goals necessary to the pursuit of a life in writing. This certificate is awarded to students who successfully complete five courses in their area of concentration as follows: Fiction Writing I or Creative Nonfiction Writing; Fiction Tutorial or Nonfiction Tutorial; two additional courses from the area of concentration; and one 10-session elective or two 5-session electives. The student must also write and/or revise a minimum of 50 pages of prose in the chosen area of concentration (the final project), which must be approved by the associate director of Humanities, Arts, and Writing. Additional courses are offered in the Summer and Fall semesters. Show less

Queensborough community college
2001 - 2004A.a. computer engineering, liberal artsActivities and Societies: Student Government (VP then Exec. VP), Peer mentor, President of H.O.L.A. club.

Cuny york college
2004 - 2005B.a. sociologyActivities and Societies: Sociology tutor Sociology honors program

State university of new york at oswego
2005 - 2007B.a. sociologyActivities and Societies: Resident Assistant 2006-2007 Sociology Club Treasurer 2005-2006 Minor in Conflict Management
Experience

Pret a manger
Aug 2010 - Jun 2016Business operations leadAssists in leading store team to deliver an inspiring and uniquely responsive customer experience through service that is friendly, enthusiastic, passionate and real. Assists Store General Manager in developing action plans that meet service levels and balance task completion. Communicates, manages and leads the execution of operational standards that are consistent with the brand image. Assumes responsibility of all inventory control and financial processes. Reports to Store General Manager. Supervises Based on volume, Assistant Operations Manager and Store AssociatesSales and Service– Leads associate engagement to achieve sales and service goals. Provides leadership and communicates to team members the standard company behaviors. Anticipates, monitors and responds to changing service level requirements. Conducts associate huddles, monitors associate service behaviors and conducts coaching sessions with individuals. Drives results and responds to daily and weekly KPI performance. Assists in developing an effective staffing schedule to ensure proper coverage to the business needs. Responds to customer feedback.- Associate and Team Development– Recruits, trains, manages and retains sales associates. Oversees register and sales training. Identifies additional training needs and provides associate training. Establishes and communicates associate goals and provide coaching. Seeks opportunities for personal performance growth and demonstrate interest in building leadership skills. Provides development opportunities for associates that support company growth. Writes daily performance reports . Assists store general manager in organizing and conducting store meetings as needed. Assists with the on-boarding of new hires. Ensures compliance to Company Policies & Procedures. Show less

Convene conference centers
Jul 2016 - Jun 2020Hospitality coordinator
Flik hospitality group
Jul 2021 - nowGuest Services Manager
Mar 2024 - nowGuest Experience Specialist
Jul 2021 - Mar 2024
Licenses & Certifications
- View certificate

Innovation & entrepreneurship - from design thinking to funding
CourseraMay 2021 - View certificate

Design thinking for innovation
CourseraFeb 2021 - View certificate

Organization design
LinkedinJun 2023 - View certificate

Design-led strategy: design thinking for business strategy and entrepreneurship
CourseraJan 2021
Languages
- enEnglish
- spSpanish
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