Valerie Czaplinski

Experience

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  Glidden Campus Florist & Gifts

  Aug 2018 - Mar 2021

  Sales Clerk

  - Placed orders with wholesalers to replenish in-stock flowers, vases, and floral arrangement accessories- Processed and created new flower arrangement orders for weddings, funerals, and special occasion events- Coordinated with both businesses and individual customers to ensure timely delivery of arrangements- Managed and edited customer account information to keep up-to-date records in the company ERP system

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  White Eagle Golf Club

  Jan 2021 - Jan 2022

  Horticulturist
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  MISUMI

  Aug 2022 - Mar 2024

  Customer Service Representative

  - Service the entire lifecycle of new orders--including but not limited to: quotation creation, order entry, cancellation/expedite/modification requests, and delay notification- Respond to customer inquiries via email, webchat, and phone--corresponding with other departments when needed- Update and maintain accurate user and shipping information on customer accounts in our ERP software ZETTA- Process claims for orders that were duplicated, incorrectly entered, or entered mistakenly- Issue return merchandise authorizations (RMAs) for various in-stock items and select non-stock items- Train newer employees on CS tasks and act as a point of reference for CS procedure questions when leadership is unavailable Show less

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  Midwest Groundcovers

  Apr 2024 - now

  Senior Inside Sales Representative