Ulises Bezaury Loza

Experience

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  Restaurante Los Tolucos

  Jan 2011 - Nov 2016

  Making guest satisfaction. Take food and drink orders from customers accurately and with apositive attitude. Write patrons' food orders on order slips. Enter orders into computers for transmittal tokitchen staff. Engage with customers in a friendly manner. Make overselling more than the monthly budget.Knowledge of the menu with the ability to make suggestions. Ensure tables are enjoying their meals and take action to correct any problems. Collect payments from tables. Prepare checks that itemize and total meal costs and sales taxes. Help with the polish of cutlery and plates preparation staff when necessary. Make sure that put a proper setup tables for offer a good service. Show less

  • Server

    Jan 2012 - Nov 2016

  • Assistant Waiter

    Jan 2011 - Dec 2011
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  Hyatt Regency Dubai Creek Heights Hotel and Residences

  Dec 2016 - Dec 2017

  Food and Beverage intership

  To train staff to provide high standards of service and increase their personal knowledge andmake them feel confident for give and service that exceeds customer expectations. Supervise all staffmembers in their duties and encourage or reprimand as necessary. Give all staff members a good feedback according withe their work performance to improve their work performance Supervise all staff members in their duties and encourage or reprimand as necessary Supervise all staff members in their duties and encourage or reprimand as necessary. Make sure of the strictly follow healthy and safety regulations. Make a beverage inventory to control the beverage cost. Show less

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  Restaurante Los Tolucos

  Jan 2018 - Jan 2019

  Restaurant Supervisor

  Assist the Restaurant Assistant Manager with the paper work of requisitions. Make aproper beverage inventory to control the beverage cost. Doing proper teamwork schedule. Ensure all dailyand monthly reports are detailed and submitted in a timely matter. Do training every 15 days to make a goodteamwork for make an exceptional performance and offer a professional service. Ensuring that all steps ofservices as outlines in training materials are being followed on a daily basis. Supervising the floor during mealperiods to ensure that all restaurant standards and steps of service are met through all guests interactions.Observe performance and encourage improvement where necessary. Communicate with guests andemployees using a positive and clear speaking voice, listen to and understand requests, respond withappropriate actions and provide accurate information. Show less

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  Viking Cruises

  Jan 2019 - Aug 2019

  Food Server

  Support of a professional welcoming and sales orientated F&B Service, ensuring the correcthandling of all products, materials, equipment and services procedures. Ensuring absolute cleanliness and order in accordance with HACCP rules.Operation of service procedures according to standards. Organization and execution of F&B related ship functions and special events. Performance according to company standards and HACCP rules. Supervision and motivation of restaurant and bar crew. Participation in disembarkation and embarkation and luggage duty & loading. Show less

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  Sea Island Company

  Mar 2020 - Mar 2021

  Manager In Trainee

  Rotate in different areas, as a attendant, host, assistant server, server, inter leadership. Know all the basicareas to improve my basic knowledge of operation and apply and develop my leadership skills.Tasks, Put the set up of the consumption centers before opening and closing, make over sale of drinks and food, offer a professional service according to the Forbes Five-Star standards service, generate loyalcustomers.After mastering the Forbes Five-Standards service, I participate as leadership tasks, such as working, lead and guide the team towards the mission of Sea Island Resort to create meaningful value, as well wor Show less

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  The Alida Hotel

  Mar 2021 - Feb 2023

  Assist in managing invoices, Coordinate communications between Front of the House and Back of the House Team Members, Preparer Team Members schedules, Process payroll, monitor compliance with service standards and uniform requirements. Support the operation of the floor to assure the standard performance of the Team Members. Lead the team members to our hotel goals and support all team members emotional, giving the knowledge and training to make them confident in their jobs. Exceed guest expectations, making them loyal to our hotel. Ensure that all the team members follow up the quality standards of the hotel.

  • Senior Food and Beverage Manager

    Dec 2022 - Feb 2023

  • Assistant Restaurant Manager

    Feb 2022 - Dec 2022

  • Hotel Supervisor Food and Beverage

    Mar 2021 - Apr 2022
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  The Newbury Boston

  Mar 2023 - Feb 2024

  Responsible for assisting in coordinating, supervising and directing all property a la carte food and beverage operations including but not limited to Hotel Outlets while maintaining a profitable F&B department and high quality products and service levels. Expected to market ideas to promote business; reduce employee turnover; forecast revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

  • Director of Outlets

    Oct 2023 - Feb 2024

  • Food and Beverage Manager

    Mar 2023 - Oct 2023
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  Sea Island Company

  Feb 2024 - Sept 2024

  Food & Beverage Manager Tournant

  -Strategically lead the development, direction, and management of all F&B operations within the Cloister and Beach Club, ensuring seamless service sequences and personalized guest interactions.- Spearhead the talent management lifecycle, including interviewing, hiring, training, disciplining, and coordinating terminations, maintaining an elite Cloister and Beach Club F&B team.- Innovate and manage operational tools for budgeting, forecasting, portion control, menu development, and food production management, optimizing both cost-efficiency and quality.- Formulate and uphold all departmental control procedures, ensuring strict adherence to health, safety, sanitation, and alcohol awareness protocols.- Champion exceptional food and beverage quality, service standards, and strategic marketing efforts to enhance profitability and guest satisfaction.- Collaborate with Senior F&B Management and the Banquet Director to flawlessly execute extensive resort-wide programs, impacting the overall guest and member experience.- Remain at the forefront of industry standards and trends, providing regular training and development opportunities to nurture the professional growth of F&B managers and supervisors.- Proactively participate in all staff meetings with a solutions-oriented approach, contributing innovative ideas for operational enhancements.- Embrace a guest-centric philosophy by learning and recalling the names of our regular guests and members, fostering a warm, personalized environment.- Maintain expert knowledge of the resort's offerings, local attractions, and historical insights to serve as a resourceful guide for guest inquiries.- When necessary, diligently complete and follow-up on Guest Problem Resolutions (GPR) to address any service issues, ensuring a satisfactory resolution in a timely manner. Show less

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  The Newbury Boston

  Oct 2024 - now

  Assistant Director of Guest Experience

  Responsible for leading our Guest Experience and Concierge department along-side the Director of Guest Experience. The primary focus of this is to drive consistent Five Star experiences for our most discerning and VIP guests via a highly engaged team that is committed to delivering on processes and procedures.Empowered to deal with complaints from guests and should assist all associates to create moments of magic.Effects guest satisfaction and an impression of the service the Hotel provides. This impression can lead to repeat business and reputation enhancements.To serve the guests in a Five Star manner. Assure highest quality of the Department by working in an efficient and conscious manner, as well as, maintaining and developing the highest service standards possible. Show less