Christina Lewis

Experience

• 

  Convergys CMG

  Jun 2015 - Feb 2016

  IOS & OS X Technical Advisor

  Tier I support of iOS and OS X including network and printer troubleshooting.

• 

  Service Response Partners, LLC

  Apr 2016 - Feb 2017

  Tier I Technical Support

  Windows 7 environment.Remote desktop support.Proficient at troubleshooting a variety of software, hardware, and network issues.ResponsibilitiesRemote desktop support for Windows XP and Windows 7 operating systems. Network troubleshooting.Services troubleshooting. Hardware troubleshooting and replacement authorization. Printer install andtroubleshooting. End-user education. Remote software installation and repair. Database troubleshooting.Database hosting.

• 

  Kelly

  Mar 2017 - now

  ● Facilitating a single point of contact for new hires from the onboarding process until the completion of both Training and the Nesting period● Apple Certified Virtual Instructor maintaining certification through continuing education and regular Quality Assurance (Instructor) evaluations.● Delivering Apple technical training content in a virtual environment during a three week training period.● Continuing evaluation of new hires through graded knowledge checks as well as providing observation notes in the Salesforce platform● Provides critical observations on new hire adherence to policy, technical ability, adaptiveness, ease of learning, and suitability for their role Show less Dedicated and highly skilled leader with 5+ years of experience showcasing technical expertise in various roles; training, mentoring, quality assurance and program management. Balances priorities while quickly solving issues to drive employee readiness while strengthening business processes and performance. Adept in providing technical support for computer systems, mobile devices, servers, and office equipment, utilizing analytical and systematic skills to maximize performance, remediate security threats, boost system reliability, and ensure a secure environment. Well-poised to transition into system administration roles. Show less

  • Learning And Development Specialist

    Mar 2024 - now

  • Training Team Lead

    Mar 2017 - Apr 2024