Brennan O.

Experience

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  Giant Eagle, Inc.

  Jun 2016 - Sept 2019

  Cashier/Front-End Coordinator

  Finalize sale and collect payment by totaling order, deducting for coupons, and accepting tender from guest.Resolve customer questions and concerns.Have knowledge of all appropriate service and business metrics.Assist in the execution of all company initiatives and programs.Provide exemplary customer service by ensuring customers' orders are processed.Finalize sales using cash register according to all Company policies and procedures including the Point of Sale Policies.Actively demonstrate selling techniques. Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment. Maintain sanitation regulations are met. Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, customers, vendors and the community. Show less

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  Verizon

  Sept 2019 - Aug 2021

  Solutions Specialist

  Assist consumers and businesses by analyzing and determining the software and products that best suit their needs. Utilize Salesforce to track sales data and revenue for store quotas. Offer Verizon products and services to consumers. Assisted customers with technological problems with Android and Apple smartphones, tablets, watches, etc. Maintained and achieved company quota on a per month basis. Contributed to a healthy and team oriented environment.

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  Courtyard by Marriott

  Oct 2021 - now

  Front Desk Agent

  Utilize GXP to optimize guest engagement and increase hotel revenue. Utilize Salesforce to track guest information and analyze pre-arrival and post-arrival data. Collaborate with the management team in order to achieve company goals to match Marriott expectations. Perform check-in and check-out tasks in a swift and efficient manner.