Experience

• 

  Kohl's

  Oct 2010 - Mar 2012

  Sales associate

  -Inquired about buying experience, item preferences, and products purchased to better help with future customer recommendations-Proactively sought out customers who needed assistance on the sales floor-Prepared store for promotions by adding signage, restocking products, and appropriately tagging the promotional merchandise-Provided excellent customer service during customers check out, returns, and exchange transactions-Engaged with customers to promote and sign up for marketing lists, store credit cards, and inform of upcoming promotional events Show less

• 

  Dollar general

  Oct 2012 - Aug 2013

  Sales associate

  -Oversaw cash transactions with meticulousness, safeguarding financial consistency-Offered superior customer service, heightening customer gratification-Preserved clean store environment, encouraging pleasant shopping experience

• 

  Avis

  Jan 2017 - Aug 2017

  Transporter

  -Completed on-time deliveries by choosing the best, safe, and most efficient routes-Transported vehicles safely within the airport to various service areas and to off-airport locations-Provided outstanding customer service to generate recurring business-Maintained courteous and professional behavior & appearance-Followed company policies and procedures and protect company assets

• 

  Qrt inc

  May 2018 - Apr 2024

  Transporter

  -Boosted customer satisfaction by delivering buses in pristine condition-Adhered to strict timelines while navigating complex routes-Managed the transportation of buses from manufacturers to school systems

• 

  Durham public schools

  May 2019 - Dec 2020

  -Provided dynamic tech support to school community-Ensured secure access via regular password resets-Enhanced productivity using Microsoft Office and Google Suites expertise-Minimized downtime by troubleshooting Windows 10 issues -Ensured bus safety through meticulous mechanical troubleshooting-Maintained respectful atmosphere by addressing discipline promptly-Collaborated effectively with school authorities for comprehensive issue resolution -Facilitated effective coordination as a central communication hub-Improved punctuality and safety by optimizing bus routing and stop location using TIMS-Created impactful business documents and promotional materials using MS Office Suite-Displayed strong problem-solving skills in tackling administrative challenges

  • Information Technology Help Desk Technician

    Aug 2020 - Dec 2020

  • School Bus Driver

    Aug 2013 - Dec 2020

  • Office Support Assistant

    May 2019 - Aug 2020
• 

  Charlotte-mecklenburg schools

  Dec 2020 - Feb 2022

  School bus driver

  -Adhered to strict bus schedules-Adjust driving based on traffic and weather conditions-Successfully avoided accidents, prioritizing safety and efficiency-Recorded and addressed discipline issues, promoting respectful behavior

• 

  Union county public schools

  Feb 2022 - Jan 2024

  School bus driver

  -Performed meticulous bus inspections and cleaning-Maintained a pleasant and welcoming bus environment-Managed efficient bus operation through diligent record-keeping

• 

  North carolina a. phillip randolph institute, inc

  Apr 2024 - now

  Director of quality control

  -Setting up and managing systems to ensure that all voter registration forms submitted are complete, accurate, and legally compliant-Maintaining high caliber data collection; accurately registering voters and maintaining the highest standards of integrity, form completion, and data quality-Escalate any flags to the Engagement Director-Work with Regional Office Directors to ensure VR cards are redacted for Quality Control at the end of each day, That all reasonable effort is made to fix incomplete or illegible information on forms. That completed forms are submitted to the Board of Election weekly-Stayed up to date on any new trainings, procedures or guidance from the State Board of Elections about voter registration compliance Show less