Experience

• 

  Microsoft

  Sept 2022 - now

  Responsibilities:- Architect and design secure Modern Work cloud environments for both new and existing SMB clients, ensuring comprehensive coverage across the attack kill chain and adherence to Zero Trust Architecture principles.- Address and mitigate clients’ security challenges, pain points and vulnerabilities through comprehensive and tailored solutions.- Design cybersecurity solutions compliant with ISO 27001, UK’s Cyber-Essentials, and Australia’s Essential-Eight.- Collaborate closely with the sales team to address business clients’ security concerns and provide & optimize ROI.- Conduct Modern Work and Cybersecurity Knowledge transfer sessions for global and Cairo-based team, focusing on technology concepts, design, integration, selling, and best practices.- Support the Onboarding of new hires and familiarize them with Microsoft's Modern work & Cybersecurity Eco system.Achievements:- FY25 Q3 Cairo team Top Performer Achieved all targets.- FY24-25 Modern Work-GSS Cairo Team Top performer of the year.- FY25 Q2 UK team top performer overachieved all targets. Show less ) Role:As a Modern Work Specialist, I act as a solution sales expert within Microsoft's SMB sales working with Existing or new clients. Help customers evaluate their business challenges, recommend solutions that meet their requirements across Modern Work productivity, security, and AI. Closing new business resulting in customer value and satisfaction.) Responsibilities:-Sales Execution: Identify customer needs and develop solutions while building a stakeholder network to close Modern Work opportunities.-Business Value Selling: Strengthen relationships with decision-makers and seek new Modern Work opportunities by engaging key contacts and understanding their priorities.-Technical Expertise: design & architect cloud solutions across Modern work productivity, security, and Ai acting as a subject matter expert and initiate discussions with decision-makers, sharing presentations, best practices, deployment blueprints to help and guide the adoption of the Modern Work solution.-Sales Excellence: Collaborate with partners for account planning, competitive analysis, and forecasting to target high-potential customers and manage Modern Work solutions.) Achievements:- FY25 Q1 Cairo team & Global team Top Performer Overachieving all Targets.- Fy24 Q3 Cairo team Top Performer and achieved all targets.- I got selected 4 times in a row for the Quarterly WinWire to present an Inspiring Win story for the deals I've closed.- Performing Knowledge transfer and onboarding sessions for the global team and sharing best practices with them.- Developed customized presentations aligned with client business needs, accompanied by a concise implementation guide, resulting in increased client satisfaction and improved adoption of modern work technologies. Show less ) Responsibilities:- Covering Enterprise Clients within the region of Middle East & Europe, I work on Reviewing highly complex issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., debugging) to help resolve customer issues. Supports the business both locally and globally to drive business. Serves as a technical escalation point.- Resolve highly complex cases and by working on the end-to-end on case resolution. Serves as an escalation point for other engineers to assist in resolving cases. May have to work with product group or engineering team.- Perform complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.- Collaborate on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.- Use business integration knowledge to influence strategy when engaging with customers, partners, and teams.) Specialization:- Enterprise Exchange.- Enterprise Security & Compliance.- Enterprise Identity.- Enterprise Outlook.- Premier Identity.- Concierge Businesses.) Achievements:- Maintained a perfect resolution satisfaction rate for 7 months straight.- Multiple Clients and Businesses were asking for me by name, as I demonstrated a quick understanding of the issue and provided quick, efficient, and effective resolutions. Show less

  • Modern Work Cybersecurity Solution Area Specialist

    Nov 2024 - now

  • Microsoft Modern Workplace Getting Started Specialist-MW GSS

    Sept 2023 - Dec 2024

  • Microsoft 365 Support Engineer

    Sept 2022 - Aug 2023