Experience

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  Azienda calabria lavoro regione calabria

  Jul 2007 - Sept 2011

  It support consultant

  Day-to-day management of the IT infrastructure, server configuration, maintenance and troubleshooting.Supervised several group to analyze and re-engineer the process of data monitoring and collection.First/second line support to internal users managing requests and resolving issuesDebian, Windows Server, Active Directory, Apache, Php, Mysql, Data Backup

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  Università degli studi 'mediterranea'​ di reggio calabria

  Sept 2009 - Oct 2011

  Wireless network engineer

  A research project to build new generation wireless networks using 802.11s mesh technologies to propose solutions to reduce digital divide, with adequate quality of service and limited energy consumption. Design, implement and test a distributed routing algorithm to maximize power saving and throughput and to minimize the error rate - load balancing and dynamic set-up of the network nodes based on the channel occupation. Set up a Linux embedded system to implement a 802.11s network with OpenWRT. QoS measurement for different wireless network configuration. Conducting test activities consisting of creating and executing test procedures with various traffic profiles and network architectures.OpenWRT (Debian), Wireless technologies, Access Network, Load-Balancing, Power Saving, Network testing Show less

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  Gimo global interactive marketing online ltd

  May 2012 - Oct 2012

  Software engineer

  Six months of project in a company dealing with online casino gaming. Design, implementation and test of secure connections to control remote nodes using TCP socket and symmetric/asymmetric encryption.C++, Encription, TCP Socket, Security, MySql, Debian

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  Amadeus it group

  Nov 2012 - Jun 2015

  Software engineer

  I worked with enterprise level business applications with focus on N-Tier architecture in distributed systems with large databases and high transaction throughput. Projects have typically full development life-cycle around the world. In these projects I have participated in requirements gathering, architectural specification, databases and business layer design, user interface development, testing, optimization & deployment.C++, Java, Oracle, Agile (Scrum), Mercurial, Debian Show less

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  Gemalto

  Jul 2015 - Dec 2016

  Customer support engineer

  Supports the customers to operate all Gemalto platforms, handling solution on Core Network & Roaming – SMSCenters, MMS-Centers, advanced mobile Device Management, Roaming solutions, USSD Gateways. Understanding the architecture of customer’s network and integration with the existing network entities. Investigating and qualifying issues (minor, serious or severe), performing analysis using all resources available, and providing appropriate alternate implementations/techniques/workarounds to meet agreed Service Level Agreement (SLA). Identifying issues that occur frequently and help creating a knowledge base article to solve/workaround that issue (technical note). Focusing towards customer needs and expectations taking into account cultural specificities.Service Provider for Mobile Operator, Redhat, Mysql, Mobile network, Core network, TCP/IP, SS7, Sigtran, MAP, SMPP Show less

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  Sopra steria

  Jan 2017 - May 2017

  System integrator

  Release Management and System integration for SDN/NFV virtualized networks. SDN orchestrator, Server Farm, Cluster, Openstack.Docker, Server Farm, VMWare, SDN/NFV, SDN Orchestrator, Release Management, Redhat

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  Sierra wireless

  Jun 2017 - Jul 2022

  Responsible for orchestrating the technical relationship with the customer during the development and deployment on the full range of Sierra Wireless cloud and connectivity products. Technical ownership of Key EMEA accounts or top tiers customers ensuring service adequacy to the customer’s core business, in order to increase service adoption and prevent churn.Lead all aspects of implementation plans and training for Sierra Wireless services in conjunction with Product Management, Customer Service, and Operations organisations.Track and report business and operational metrics for the assigned accountsTake initiatives and ownership of customer production issues to drive for timely resolutions, investigating service gaps affecting the customer device-to-cloud solution, recommend alternative solutions and workarounds.Mobile 2G/3G/4G Core Network, SIM provisioning, Sigtran, Diameter, Roaming, Multi-IMSI, IP Networking, IPSec, MQTT, AMQP, Google Pub/Sub, AWS Kinesis/Firehose, Azure Eventhub, FOTA/SOTA, AT Commands Show less Support Engineer for IoT solutions device-to-cloud in a Full MVNO.Support the operation of 2G/3G/4G core network components, in a proactive way inform the customers about planned and unplanned system disturbancesIdentify and qualify issues performing log analysis, signalling analyses and troubleshootingContribute to the evolution of operational processes, with a aim of optimizing network performances and quality of serviceParticipate in the daily technical support activity on mobile and cloud connectivity servicesSuggest and implement improvements on the Technical Support and Operational toolsParticipate in the on-call (24/7)Provide appropriate alternate implementations/techniques/workaroundsMobile 2G/3G/4G Core Network, SIM provisioning, Sigtran, Diameter, Roaming, Multi-IMSI, IP Networking, IPSec, MQTT, AMQP, Google Pub/Sub, AWS Kinesis/Firehose, Azure Eventhub, FOTA/SOTA, AT Commands Show less

  • Senior Technical Account Manager

    Oct 2021 - Jul 2022

  • Technical Account Manager

    Jul 2019 - Oct 2021

  • Staff Engineer

    Jul 2018 - Jul 2019

  • Senior Customer Support Engineer

    Jun 2017 - Jul 2018
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  Cisco

  Sept 2022 - now

  Delivery manager

  I was part of Working Group Two until 1st of Nov 2023, then acquired by Cisco as part of the Mobility Provider department. We deliver a full mobile core network to MVNO/MVNE.I act as Delivery Manager and Engineering Program Manager. Key points of my daily activities:Drive the delivery of customer integration projects as well as internal roadmap projects that require cross team coordination. Responsible for the technical on-boarding of customers up until they are live. Act as a bridge between the customer and internal agile development teams. Manage external and internal stakeholders (up to C-level), maintaining communication and aligning expectations. Troubleshoot integration with customer and lead in internal and external Acceptance verification. Show less