Experience

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  Prairie view a and m university

  Jan 2009 - Sept 2016

  Administrative assistant

  • Assisted the Data Analyst Coordinator with the collection of data required to properly integrate students into developmental studies.• Updated the Texas Success Initiative (TSI) data in the Banner system;• Extracted data for reports required by the Texas Higher Education Coordinating Board (THECB) and Texas A&M University System from Banner.• Explained TSI requirements and course placement to students, parents, faculty, and staff.• Worked closely with advisors during registration periods to ensure that students who have not met state mandated requirements are placed in appropriate developmental classes.• Input data into the Banner system, placing holds, lifting holds, processing exemptions and reviewing records for all incoming transfer students.• Administered and proctored LSAT, SAT, ACT tests.• Filed, answered the phone, scheduled appointments, prepared mass mailings for incoming and transfer students and assisted the distance education faculty and staff.• Served as chair on hiring committee.• Interviewed and supervised student workers.• Created and maintained the departmental database.• Evaluated transcripts Voir moins

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  Smartsource inc

  Jan 2015 - Jan 2025

  It support technician

  • Performed PC (1-30) refresh with a team or as an individual • Software Updates/replacement • Printer Installs• Renaming new PCs and joining them to the client’s domain• Performed routine PC upgrades. Remove old PCs, record department location and serial numbers, and then set up new PC, mouse and keyboards• Assist user with logging into Windows and OneDrive; and any additional software requested (i.e. Chrome, Payment mate, etc.• Install/replace tablets and PCs• Performed end users (1- 30) on use of Tablets, PC, and requested software• Presentation of correct tablet care, use, how to use software• Windows 10 trouble shooting Voir moins

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  Walmart supercenter 3390

  Jan 2018 - Nov 2019

  Merchandiser
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  Usps

  Mar 2019 - Nov 2019

  Rca
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  Transcom

  Nov 2022 - Jan 2025

  TroubleshootingStep by step how to useData EntryTicket EscalationCase Management

  • CSR SME

    Jan 2021 - Jan 2025

  • T2 CSR

    Jan 2021 - Jan 2025

  • Senior Customer Service Advisor

    Nov 2022 - Oct 2024