
Timeline
About me
Team Lead -CEC | UK Operations @ Equiniti | Operational Excellence | Innovation & Process Excellence| Team Management | Customer Success
Education

St.joseph's, anglo indian higher secondary school
1993 - 2009A
Rajalakshmi engineering college
2009 - 2013Bachelor of engineering (b.e.) computer software engineering
Experience
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Vakilsearch (vakilsearch.com)
Aug 2014 - Sept 2021•Built and led a high-performing sales team.•Played a key role in Building a customer interface MOBILE APP for Customers.•Key role in building a bespoke CRM for the Sales team by involving intelligence and a data-driven platform.•Created an end-to-end playbook for an auto-dialer for the Sales Team.to be at 4X productivity without impacting their performance.•Development of the sales team includes recruiting, onboarding, and training new Business Advisors, Account Managers.•Identifying new opportunities in industry verticals and driving 2X expansion into them.•Cross-functional collaboration: Marketing, Sales Development, Pre Sales, Sales Operations, & Technology to ensure a smooth customer journey.•Drive operational rigor: Monitoring sales activities of the team and tracking results. Drive effective reviews and forecast meetings. Ensure forecast accuracy by managing a sales pipeline.•Formulating a compelling annual plan for the Service, enabling a culture of execution to drive new customer acquisition, expanding existing ones, and ensuring high retention rates on existing accounts.•Running Weekly, monthly, and quarterly forecast meetings, business reviews, monitoring the sales activity of the team, and tracking of results.•Creating fun and engagement-inspiring working environment that encourages personal responsibility and mutual support.•Strategic Thinker and will identify the levers that would help to accelerate the sales. Show less •Monitoring sales activities of the team and tracking results.•Structuring & Leading the Account Management team to gather feedback for smooth customer experience & Retention.•Maintain CRM discipline. Ensure forecast accuracy by managing a sales pipeline.•Growth hacking the potential services to bring additional revenue to the bucket list.•Structuring Audit parameters for the team to enrich customer reachability and service.•Team internal audits to maintain the quality of an individual.•Requirement gathering, Research analysis, and market analysis•Competitor analysis to study the business market.•Research on Sales enablement tools to sell smarter.•Promoting the right members to mentor the team.•Monitoring execution and completion of an entire business sales cycle.•Responsible for closing deals with big-size tickets and processing payments.•Formulated a plan & formed an Elite team to manage the big-size tickets.•Handling escalations and customer retention. Show less •Mentor to the new buddies, focusing on individual revenue and the mentee's revenue to ensure the overall quality is managed well.•Handled end-to-end sales•Account Management to ensure the smooth customer journey and upselling.•Responsible for revenue generation through new business•(B2B, B2C), Customer Acquisition & Retention.•Generating lead/demand via email, cold call, referrals,the marketing campaign, research, etc.•Expertise in building relationships with clients•Result-oriented, self-motivated, and a strong team player•Excellence quality in persuasive and presentation skills duringclient meetings•Key role in execution and completion of an entire business sales cycle•Responsible for closing deals and processing payments. Show less
Team Manager
Jan 2018 - Sept 2021Team Lead
Jan 2016 - Dec 2017Senior Business Advisor
Jan 2015 - Dec 2015Business Development Advisor
Aug 2014 - Dec 2014

Bizexpress
Sept 2021 - Oct 2022Head of business development
Zumen
Nov 2022 - Apr 2023Senior product consultantZumen is a Cloud-based Source-to-Pay software for product manufacturing companies.Zumen enables product manufacturing companies to digitize their direct sourcing and procurement, and manage every detail of the process in a transparent, collaborative platform. With Zumen’s part life cycle management, BOM interface, supplier base visibility and product cost management, companies can build an agile, resilient supply chain and get their products to market faster. Zumen is headquartered in Delaware, USA Show less

Flyers soft private limited
May 2023 - Apr 2024Manager of technology sales excellenceFlyers Soft Private Limited is a fast-growing digital transformation and custom software development company based out of the US and India.As the Manager of Technology Sales Excellence at Flyers Soft, a fast-growing digital transformation and custom software development company, I lead a team of talented and passionate sales professionals who deliver innovative and value-added solutions to our clients across various industries. I have been in this role for 11 months, and I have successfully hired, trained, and built a high-performing sales team that exceeds the targets and expectations. Show less

Equiniti
Apr 2024 - nowTeam lead - cec | uk operations
Licenses & Certifications
- View certificate

The secret: what great leaders know and do (getabstract summary)
LinkedinNov 2024 
Ccna
Cisco- View certificate

Coaching skills for leaders and managers
LinkedinNov 2024 - View certificate

Be the manager people won't leave
LinkedinDec 2024 - View certificate

Sales strategies and approaches in a new world of selling
LinkedinOct 2023 - View certificate

Sales strategy: storytelling to speed up your sales cycle
LinkedinOct 2023 - View certificate

Sales performance measurement and reporting
LinkedinOct 2023
Languages
- enEnglish
- frFrench
- taTamil
- hiHindi
- teTelugu
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